Comment: I'm going to try my best to accurately describe my stay at The Grand Rehabilitation and Nursing center. Upon my arrival, which was a day later than planned, I was hit in the face with the fresh smell of flowers, potpourri, and cinnamon. I was extremely happy about that because most nursing home scents are unbareable. Rolling on the stretcher going towards my room the vibrant colors and sound of music welcomed me. I wasn't expecting three other roommates, but after getting to know them we became family. The first three days I thought I was going to starve because the food was not great at all. However, after running into the Executive Chef (Andrew), he did his best to make sure the food was great (there were a few minor hiccups, but the overall food tasted and looked about 70% better). Andrew actually changed my plate if I didn't like it and the kitchen accommodated me when I desired another serving! The dietician a nd nutritionist were very kind making sure I had the proper food on my plate. The recreational staff, especially Leonee & Vashti, was extremely kind; the activities were also engaging as well as fun. I had a special connection with a lot of the staff, so I didn't have any laundry issues. With that said some of the residents did complain about not getting there clothes back in a timely fashion. My room was clean and free of odors. Lets talk about the staff! I will give a special shout out to my favorite staff members who went above and beyond for me and the other residents regardless of their issue; most importantly they remained even-tempered despite the emotional roller coaster of the residents. All of the following staff members were kind, funny, caring and fast. Singh (the medicine man), Norma, Leonie, Rachel, Gibby, Nikella, Grace, Pryce, Prince, J. Kaur, P. Kaur, Tinzin, Lanka, David, Ashwar, Lourdes, Frank, Lady, Saphie, Clark, Thelma, Marina, Veronica, Ferdinand, Maria, Nicole, Andrew, Sophie (the dog), Dr. Singh, Dr. Win, Amy, and Charlene, I want to thank you for making my journey to recovery possible. You encouraged me when I was down and you pushed me when I wanted to just lay in bed all day. I would have to rate my overall experience a B-. By the way the physical and occupational therapy staff were excellent, I would rate them an A-
by Ebonie Council
November 02, 2017