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Collingwood Manor

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Collingwood Manor
Collingwood Manor
(7 Reviews)
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553 F St Chula Vista, CA 91910
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Consumer Feedback

(7 Reviews)
Service
2.5 star average for Service
Environment
3.5 star average for Environment
Expertise
2 star average for Expertise
Staff
2 star average for Staff
Recommended
2 star average for Recommended
Value
2 star average for Value
The nursing staff was friendly and did their job well. My sister, mother and I had a good rapport with several members on the staff. The facility is clean, but it is an old building and has a musty smell.
However, BEWARE, the administrator, Angel, is very unprofessional. She lies and does not return calls. The Social Workers also have a difficult time remembering the truth and returning calls. Before Christmas 2013, my mother was in Respiratory Distress and Congestive Heart Failure and had 911 called by the staff at Collingwood. At this time, her designer "Dior" glasses mysteriously disappeared, along with Molly, the person who last handled them. This person made up a ridiculous story stating that "my mom wanted her glasses on" before she was rushed to the ER and placed on a ventilator for nine days. How ridiculous is that story!?! My mother was dying!!! That same person conveniently stopped working at Collingwood Manor a couple days later. We found this out through a staff member. The hospital records show my mom did not come in with any personal property. (My mother bought the designer glasses to celebrate her 50th wedding anniversary. The glasses meant even more to my mom because my father passed away in January 2013. She was heartbroken when she found out they were gone!)
When trying to get this matter settled, my sister and I received the run-around from the social workers and the administrator for over a month. We were told we would be called back several times. The calls never came. When I tried to see Angel, I was told she was busy! On January 30, 2014, my mom's final day at Collingwood, I FINALLY spoke to Angel, she guaranteed me that she would have the glasses replaced. She told me she knew they had sentimental value to my mother and wanted her happy. Angel was given the receipt and place of purchase. She said she would call the Eye Physicians Medical Center within a day or two and the glasses would be replaced with the same pair. THAT CALL WAS NEVER PLACED! I have called Angel and left messages; like before and to this day, February 26, 2014, I have not been called back! BEWARE!!! If you have any issues, GOOD LUCK!!!
by Deborah Gonzales xxx.xxx.35.89
March 05, 2014
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
by Anonymous xxx.xxx.10.109
January 09, 2014
Is this business in a safe neighborhood?
Kind of, I didn't feel completely safe
Did this provider prominently display their diplomas or business license?
No, I never saw one
Did you notice a foul odor when you arrived at this provider's office?
A little, it was faint but I noticed one
Did this provider's staff seem to respect him/her?
Kind of, but not very much
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
by juan xxx.xxx.247.123
November 15, 2012
I was in a lot of pain during my visit that I feel could have definitely been avoided if they had been more careful. They need to treat their staff with more respect. They weren't overly rude but they could have been a lot nicer. Every time I visit, I have to remind them why I'm visiting them. It makes me feel like they don't care about me. I wish they gave me good advice, but most of the time they only give me advice that would benefit them. I swallowed my dentures here.......
by Mr.Bringas
August 17, 2011
Most of the time, they don't call me back for quite a while, but they've called me back quickly once or twice. I had to wait for a little while after I arrived for my appointment, but I've had to wait longer at other places. Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business. I have never seen a coupon for this provider, nor do they ever have specials or promotions going on. I don't think they like to help people save money.
by San diego Consumer
July 27, 2011
Did you experience unnecessary pain during your visit?
No
by Anonymous
May 05, 2011
Do not put your loved ones here! There is such a "closed door" policy that it is scary. There is usually a reason why a facility does not want un-announced visits. The front office staff is beyond RUDE. I wouldn't put my enemies in this facility...they would deserve better.
by jbarrett
August 19, 2010
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Map and Directions
553 F St, Chula Vista, CA 91910