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Country Villa South Convalescent Center

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Country Villa South Convalescent Center
Country Villa South Convalescent Center
(20 Reviews)
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3515 Overland Ave Los Angeles, CA 90034
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Consumer Feedback

(20 Reviews)
Service
2.5 star average for Service
Environment
3 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. It is obvious that their office is cleaned regularly. It was fantastic. Everyone in my community knows that they are the absolute best in the field.
by jay
February 27, 2012
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
Does this provider treat every client equally?
Sometimes, but not all the time
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
by Anonymous
November 02, 2011
Was this provider's staff friendly?
Yes, they went above and beyond
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did this provider use excessive foul language?
No
by Anonymous
August 20, 2011
Did you notice a foul odor when you arrived at this provider's office?
Yes, they need to clean or sterilize their facility more
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Did this provider use excessive foul language?
Yes! It was very unprofessional!
by Anonymous
August 17, 2011
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Does this provider welcome questions?
No, They dismissed my questions as unimportant
Did this provider use excessive foul language?
Definitely! I was shocked and horrified!
by Anonymous
August 05, 2011
Did this provider prominently display their diplomas or business license?
Yes
Are you going to visit this provider again?
Sure
Does this provider have helpful information available online?
Yes
by Anonymous
June 09, 2011
I had a family member there for less than a month and was never called by anyone there, after the initial tour the administrator never contacted me to see how things were going, the staff on weekends is abysmal and the nurses stations are deserted. Call buttons go unanswered for long periods of time.
The residents are lined up in the hallways with nothing to do. There is no joy or "light" in this place.
My opinion is they are only concerned with their profit margin.
by meau28
May 25, 2011
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Are you going to visit this provider again?
Without a doubt!
Would you refer this provider to a family or friend?
No, I wasn't impressed
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
by Anonymous
April 27, 2011
The one thing I didn't like about this place was that they took a personal call right in front of me during my appointment. It didn't seem to be urgent and they could have waited. It was not easy to reach them in an emergency. I had to call several times before I finally reached them. I wasn't too impressed with their office, I could tell they didn't take much pride in it's appearance. I was pretty surprised with how far away this business was from everything. It took me forever to get there and I kept getting lost. Every time I visit, I have to remind them why I'm visiting them. It makes me feel like they don't care about me.
by willie
April 03, 2011
Does this provider promptly return your phone calls?
Absolutely not! My phone calls aren't returned at all!
Does this provider offer flexible appointment times?
Absolutely Not! My appointment always conflicts with my schedule
Was this provider argumentative or easily angered?
Very, they contradicted everything I said and became very angry
Was it clear that this provider takes pride in the appearance of his/her office?
Absolutely not, the office was disgusting
Does this provider have helpful information available online?
No, just a basic listings page
by Anonymous xxx.xxx.228.22
January 01, 2001
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Map and Directions
3515 Overland Ave, Los Angeles, CA 90034