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Country Villa South Convalescent Center

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Country Villa South Convalescent Center
Country Villa South Convalescent Center
(20 Reviews)
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3515 Overland Ave Los Angeles, CA 90034
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Consumer Feedback

(20 Reviews)
Service
2.5 star average for Service
Environment
3 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
I am writing this to warn other families during this Covid Crisis . Country Villa South has turned into a covid rehabilitation center and they have failed to disclose to relatives of long term residents whom have not tested positive for covid that they are now only accepting covid patients from hospitals to recover at this facility . My 84 year old relative is isolated in her room while this place brings in more and more covid patients to make more money.. This establishment did not have the decency to contact the family of their non covid patients to let us know this was now a covid facility and give us the opportunity to remove our loved ones from this extremely dangerous situation before they proceeded with their devious plan . After discovering this nightmare 24 hours ago on my own, I now have to wait until my poor relative is tested again and god willing she is negative so I can get he out of this terrible place . If you value the life of your loved one . Please do not send them here .....
by Romero Alonso xxx.xxx.69.94
April 20, 2020
Were you able to get all of your questions answered while you were at this senior care facility?
Yes
by Anonymous xxx.xxx.251.46
April 21, 2014
Would you recommend this senior care facility to others?
Yes
Was this senior care facility's staff friendly?
Yes
Did this senior care facility use current and safe equipment?
Yes
Was this senior care facility clean?
Yes everything was neat and sterile
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Frank xxx.xxx.119.27
April 06, 2014
Were the restrooms clean at this provider's office?
No, they were disgusting
Is this provider easy to reach in an emergency?
Absolutely not. I was forced to call the emergency room.
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
by Exhausted xxx.xxx.21.47
December 12, 2013
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
by Anonymous xxx.xxx.122.240
November 22, 2013
Was this provider late to your appointments?
No, they were on time
by Anonymous xxx.xxx.230.73
May 14, 2013
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous xxx.xxx.208.27
January 30, 2013
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous xxx.xxx.95.214
November 27, 2012
I would never refer any of my family and friends to go here. If I had known how terrible they were I never would have gone. They either didn't read my information or didn't pay any attention to it. I kept having to explain my mother's situation to them. When I first opened the door to the facility, I noticed a faint but distinctly foul odor. It's shocking how little they seem to care about patient's situation, comfort and safety. There was not even a chair for visitors. The staff is not helpful and did not seem to know what to do with our situation. They left us feeling very insecure regarding my mother's well being at this facility. We went in and looked around and left.
by concerned daughter xxx.xxx.30.75
September 23, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.116.10
September 17, 2012
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3515 Overland Ave, Los Angeles, CA 90034