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Crestmont Nursing Care Center

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Crestmont Nursing Care Center
Crestmont Nursing Care Center
(23 Reviews)
> Get Phone Number & Directions
111 Trealout Dr Fenton, MI 48430
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Consumer Feedback

(23 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
1.5 star average for Value
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous xxx.xxx.33.187
July 12, 2013
Did this provider seem up-to-date with the current advancements in their field?
Yes
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider treat their staff well?
Kind of, but not very well
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous xxx.xxx.254.143
April 09, 2013
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Does this provider have helpful information available online?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
by Anonymous xxx.xxx.86.34
April 08, 2013
I am not overly excited about Crestmont. My biggest concern is the lack of communication between nurses, aides, doctors and therapists. My loved one has been in this facility for a few months, and has received decent care; however the largest amount of care seems to come from some of the aides who tend to provide him with extra attention.
Most of the nurses are great, especially LINDA, who always treats my family with respect. KUDOS to her!!! However, we have had to call Administration several times, as things were either NOT being done for our loved one, or no one seemed to know the answer to our questions; in other words, everyone working with him, had a different answer or thought process on his care.
Finally, my one and only LARGE complaint is about the social workers. I called to speak with her about an issue, and she told me that a rumor was going around that when I come to visit, I am UNDER THE INFLUENCE. I have never been more offended. I am a professional, with a job and a masters degree and I do NOT drink and or do drugs. This seemed, in my opinion, to be made up because I complained about my loved one having a dirty room as well as I did not feel that he was being washed up very well; unless you consider a baby wipe to be properly cleaned. We were told he would be SHOWERED twice a week, and in two months, he has had two showers. I feel that the social worker made this RUMOR up as she blatantly lied to me and told me that another family member told her that the hospital he was in, said the same thing. My family member NEVER told her that, and I went and spoke with the hospital he was in prior (which she said a hospital that he was never in) and they assured me that NO ONE thought that and they showed me the notes that they sent to Crestmont- NOTHING WRITTEN ABOUT ME BEING UNDER THE INFLUENCE.
My real question is m, even if she did hear that from someone, why tell me, when I am calling to bring a serious matter to her attention? I thought it was very unprofessional and seemed like she was dismissing my very serious concern by telling me indirectly, " Well I can't trust what you say because you are drunk when you come here!"
In closing, SOME great staff members, but overall, I would NOT send another loved one there again. They are in bad need of better management of their people, communication and general morale. (Most of the CNA's complain regularly about their job happiness or lack there of).
Both of my Grandmothers were in 5 star nursing homes; Crestmont is barely a 3!
by Concerned family member xxx.xxx.106.207
February 27, 2013
My grandfather is a patient at Crestmont. Marsha has been his nurse on several occasions and has never given less than the best care available. The previous post, I can almost guarantee, is NOT typical. Thank you for the care and treatment you have given to our family. We feel very fortunate.
by Amanda xxx.xxx.50.82
January 18, 2013
.My Name is Mr. Martin and My mom Hattie Martin is in this facility. Today I called to check on my mom.s doctor.s appointment. I was connected by one lady to another ward there in the facility. The second lady I talked with became angry with me cecause I disagreed with her on my mom.s psychological balance, and to what causing it. I stated I thought that my mom perhaps is not getting the proper dosage of medicine for her psychological status. This other lady disagreed with me and said she thinks that it.s because of the kidney issue that my mother suposedly has. when I disagreed with this woman Marsha Block she slammed the phone down. This woman was very rude and I think innately racist. I respect those that respect me and I only fear Allah God no Humans. What ever this woman problem is she needs to handle it another way. I CALLED TO CHECK ON MY MOTHER AND I PRETTY MUCH KNOW HER VERY WELL AS I WAS HER CARE GIVER FOR 10 OR MORE YEARS. I KNOW FROM A LONGTERM VIEW WHAT MY MOTHER.S SITUATION AND MAKE UP IS .tHIS WOMAN NEEDS TO CHECK HER ATTITUDE. BECAUSE AFTER SLAMMING THE PHONE DOWN IN MY FACE HAS ONLY CAUSED A DISCONNECT IN MY THOUGHT PROCCESS. wHO EVER HER BOSS OR SUPERVISOR IS PULL HER CHAIN NOW . THANK YOU.
by Sadique xxx.xxx.16.231
January 09, 2013
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did this provider show attention to detail?
Kind of, but not very much
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.40.100
December 14, 2012
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did you experience unnecessary pain during your visit?
No
Does this provider promptly return your phone calls?
Yes
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous xxx.xxx.186.2
November 03, 2012
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.17.5
September 04, 2012
They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their staff was not that friendly, and didn't go out of their way to make me feel welcome. They didn't help me as much as I was hoping and didn't answer all my questions. I found the office, but only because I had simple, very clear directions. I wish it had been easier to locate. They also once we decided to place my father there, tell us that they would not accept him due to his disease and that he was a liablitly. DO NOT PLACE YOUR LOVED ONES HERE.
by Anonymous xxx.xxx.160.10
June 07, 2012
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Map and Directions
111 Trealout Dr, Fenton, MI 48430