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Melody Nichols, Admissions and Marketing Director

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Melody Nichols, Admissions and Marketing Director
Glen Ayr Health Center
(5 Reviews)
> Get Phone Number & Directions
1655 Eaton St Lakewood, CO 80214
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Consumer Feedback

(5 Reviews)
Service
5 star average for Service
Environment
3 star average for Environment
Expertise
4.5 star average for Expertise
Staff
1 star average for Staff
Recommended
4 star average for Recommended
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous
November 11, 2011
Anyone can walk in without being acknowledged in any way unless you step toward the glass-walled office immediately to the left of the entrance. Since my mother died 3 months ago, the questions I've had remain unanswered. First, it was delay and stall tactics. Then last week they set up an appointment of which I was not informed, and then when I was naturally not available, they e-mailed me to tell me to seek grief counseling, instead of the answers they had been promising for weeks. Then they "gave away" my mother's walker, the return of which I had been requesting for weeks. Now I have to wonder, based on the way they have treated me since Mom died, is this indicative of the kind of care she really received during her stay there?
by P. Schildmeier
June 10, 2011
Does this provider have helpful information available online?
Yes, they have a great website and are present in many online directories
by Anonymous
May 28, 2011
Did this provider use excessive foul language?
Yes! It was very unprofessional!
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Was the waiting area spacious?
Yes
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did this provider wear an obnoxious cologne?
Somewhat, it didn't smell very good
by Anonymous
May 05, 2011
They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary.
by sharona
April 17, 2011
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Map and Directions
1655 Eaton St, Lakewood, CO 80214