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HCR Manor Care

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HCR Manor Care
HCR Manor Care
(13 Reviews)
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2501 Musgrove Rd Silver Spring, MD 20904
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Consumer Feedback

(13 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
1 star average for Value
Expertise
4 star average for Expertise
Manor Care Silver Spring is one cleanest nursing homes that I have been too. The staff are friendly and go out of their way to make the residents feel like family not a just a medical chart. My father was a resident in the facility prior to him passing away and my aunt lives their now. My family and I would like to thank the nursing staff on all shifts who provide care.
by Ethel Brock xxx.xxx.148.247
September 29, 2015
Does the staff at this senior care facility always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Was this senior care facility clean?
Yes everything was neat and sterile
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Yes
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.63.206
July 09, 2014
My husband was at this facility for hospice care. The place is extremely clean. My concerns was the overall care of my husband. He developed bed sores, was not turned frequent enough. As a hospice resident his care was poor, with the exception of his GNA who took great care of him, keeping him clean, dressed, and doing what she could to make him comfortable. I would not recommend this facility to anyone, sure it's pretty, clean but the care for my love one, I'm only expressing about the care of my love was not good. I daily visited my husband at least 3 times a day, since he was only 5 minutes away, to make sure that he was taken care of and treated with dignity and respect. Unfortunately, my husband died at this facility 7 months ago after a short stay for a month. I plan on advocating for the rights, treatment and concerns of nursing homes/hospice care residents.
by Concern Wife xxx.xxx.201.229
May 07, 2014
Would you recommend this nursing home to others?
Yes
Did this provider give the impression that they cared about your concerns?
No
by Anonymous xxx.xxx.194.106
March 12, 2014
Was it easy to find parking at this provider's office?
No, I had to look for a parking spot for a long time
by Anonymous xxx.xxx.48.110
October 31, 2013
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous xxx.xxx.237.129
March 10, 2013
Many staff members were very helpful and professional. The receptionists (especially V and S) were happy to see people and greet them with a smile. All the therapists were always professional and knew their area of expertise inside-out. My friend was with the speech therapist only 1 time when she returned and clearly and audibly spoke with us. They were very positive people who clearly wanted her to succeed. However, in general, the environment was dingy and not that clean. It needed a paint job and the lightening needed to be improved so that we could actually read and talk with our friends and family without squinting. When we made the mistake of asking the social worker a question to clarify her explanation, she immediately became very angry and defensive. People who are trying to admit loved ones to a nursing home need someone professional and someone who understands the grief and worry they may be feeling. At the very least, their questions should be answered and not ignored. Also people who are in nursing homes and receiving rehab services, may need to ring their bell to get help in reaching a glass of water, being helped into a chair, or finding out why they have been waiting for a long time. It is not correct to chastise a client who asks for what the facility is supposed to do. We found so many of the staff to be caring and professional; it was the few bad apples who made life harder.
by x xxx.xxx.179.42
December 25, 2012
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.73.128
May 09, 2012
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Was the waiting area spacious?
Yes, extremely spacious
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous
October 17, 2011
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
by Anonymous
September 16, 2011
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Map and Directions
2501 Musgrove Rd, Silver Spring, MD 20904