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Heartwood Extended Healthcare

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Heartwood Extended Healthcare
Heartwood Extended Healthcare
(8 Reviews)
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1649 E 72nd Tacoma, WA 98404
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Was this senior care facility's staff friendly?
Yes
Was this senior care facility clean?
Yes everything was neat and sterile
How would you compare this senior care facility to other senior care facilities you have visited?
Among the best I have seen
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
They seemed to know enough
by Anonymous xxx.xxx.25.246
August 12, 2014
Was it easy to find parking at this senior care facility?
Extremely easy, and close to the entrance
How would you compare this senior care facility to other senior care facilities you have visited?
Fairly Average
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.119.67
June 02, 2014
After extensive research, I located my mother to Heartwood. She was there 3 years. Family visited her frequently at all hours of day and night. While no nursing home is perfect, and there will be problems where ever one is -- we were glad Mom was at Heartwood. Knowing what I know: I'd make the same decision, again.

Whenever we walked through the community, it was common to find random acts of kindness from employees to residents. People were kind. Residents smiled and laughed. I was an extremely vocal patient advocate, and they appreciated that. Together we worked to keep Mom as healthy as possible for a long as possible, and smiling ... until she faded and passed.

Then when my sister's father-in-law required 24-hour care (after living with my sister's family for a decade), they trusted Heartwood with my WWII buddy., after having a dismal experience elsewhere. We should have gone to Heartwood first.

If I ever require 24-hour care, I'd first ask family to investigate Heartwood as an option -- to see if they continue to have the heart we experienced.

They are independently owned (which is rare nowadays), and the owners are frequently on site.

My sister and I have gone back a number of times, after we no longer have family there -- to say "Hi!" and hug the employees who were so very caring. And to give hugs to Mom's neighbors at Heartwood.
by Ann xxx.xxx.44.58
October 07, 2013
Did this provider show attention to detail?
Kind of, but not very much
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Does this provider use current and safe equipment?
Not at all; the equipment is dangerous!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
by Anonymous xxx.xxx.112.254
July 20, 2013
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.129.119
July 11, 2012
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
November 28, 2011
They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They have a very good professional reputation. I know that I'm under the care of an expert. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. They have really great customer service here. They always put their customers first, regardless of the situation. They paid close attention to me and all of my questions were answered.
by S R Lee
June 07, 2011
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did this provider answer all of your questions?
Yes
Did you feel safe in this provider's care?
Yes
Did you experience unnecessary pain during your visit?
No
by Anonymous
April 21, 2011
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Map and Directions
1649 E 72nd, Tacoma, WA 98404