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Heritage Home of Florence Inc

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Heritage Home of Florence Inc
Heritage Home of Florence Inc
(15 Reviews)
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515 S Warley St Florence, SC 29501
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Consumer Feedback

(15 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
5 star average for Staff
Recommended
3.5 star average for Recommended
Value
1.5 star average for Value
Today I visited the facility and was met by a very friendly, well spoken and informative Admissions Director. Based on the paperwork from Carolinas Hospital regarding my father's health condition, Michelle was able to give me a brief overview of the care he would need and what services would be available to him. . Michelle answered all my questions and included a tour of the facility. I look forward to getting my dad settled in his new home.
by Cindy xxx.xxx.121.240
July 13, 2015
I worked for this place, and I have never seen so many unprofessional people in my life! That majority of the nurses and the CNA'S have terrible attitudes. They don't know how to work together without acting like elementary students. They stab each other in the back, there's constantly drama and hating going on, everyday they fight against each other. They use profanity all morning, noon and night, I even saw one CNA with what appeared to be coke in her nose twice! When the family members come around, they act professional because they are very deceitful. If you love your family don't take them there unless they are able to talk and alert. If you are a nurse or CNA looking for employment, don't go there. The CNA'S are under paid, the work load that they put on each shift is overbearing. This place gave me the worst workplace experience of my life. Yes even some of the office staff have nasty attitudes and aren't very friendly
by people should know the truth xxx.xxx.212.201
December 15, 2014
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Were you able to get all of your questions answered while you were at this senior care facility?
Yes
Did the staff at this senior care facility use excessive foul language?
Not at all! They are always respectful and courteous!
Was this senior care facility easy to locate?
Fairly Easy
Did the staff keep the temperature in the waiting room pleasant?
Yes
by Anonymous xxx.xxx.113.34
May 12, 2014
Was it easy to find parking at this provider's office?
Not really, but I found a spot
by Anonymous xxx.xxx.24.95
October 28, 2013
Does this provider ever overbook appointments here?
All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality
Did this provider prominently display their diplomas or business license?
No, I never saw one
Did you notice a foul odor when you arrived at this provider's office?
Yes, they need to clean or sterilize their facility more
Does this provider offer flexible appointment times?
No, they are almost always unavailable
Were the restrooms clean at this provider's office?
They weren't that clean, but weren't filthy
by Spider Man xxx.xxx.113.189
August 14, 2013
Are you going to visit this provider again?
If I need to, I'll return
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
by Anonymous xxx.xxx.189.40
March 08, 2013
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
by Anonymous xxx.xxx.96.67
February 12, 2013
Is this provider's business conveniently located?
Yes, it is very conveniently located
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous xxx.xxx.41.85
December 13, 2012
The problem I encountered at Heritage relates to the fact that the admission staff was not interested in admitting my mom to the facility. It appeared that her decision was not based on clinical or financial reasons, it may have been based on Race. Many of her statements were very discouraging. For example, Michelle Turner, stated that they did not have any "medicare beds", So, I asked about non-medicare beds and she stated that my mom would have to pay an advance fee for a non-medicare bed. I said I am fine with paying the advace fee and asked how much. She stated $11,500 for 80 days. I said, ok and what is the next step? She stated that she would contact me later. Well, she did not contact me but the case worker from McCleod hospital stated that Heritage denied my request but did not state the reason. However, in speaking with many residents from in and around Florence, SC, I was told that Heritage has a reputation of denying minorities from its facility. Well, I can only share my experience and was very disappointed with Heritage's admission staff. I'm also disappointed that nursing homes can deny a request for admission without providing any reason to the family and/or hospital. Thankfully, I live in a major city where equal/fair treatment is very important. However, some nursing homes in the small city of Florence need a lesson in the importance of civil rights and equal and fair treatment for All.
by Can't Believe IT! xxx.xxx.73.192
October 08, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.175.106
May 04, 2012
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515 S Warley St, Florence, SC 29501