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Heritage Square Healthcare Centre

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Heritage Square Healthcare Centre
Heritage Square Healthcare Centre
(11 Reviews)
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5404 W Loomis Rd Greendale, WI 53129
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Consumer Feedback

(11 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
3 star average for Recommended
PT staff , SW, Dietitian great, But lower staff does not listen to client or follow thru. Seems lack of communication. Have pics from cell phone. Lower dietary staff rating a C. This is being generous.

One “crabby, disrespectful’ CNA per resident. But several good CNAs. Did not listen to good advice from Client or POA, but when they want something you jump!

Rate C-C+. SW and PT staff an A. Reception people, acct, an A. Nurses a B. One, only one med distributer was disrespectful. But did her job. C+ rating.

CNAs need to learn how to put paste on dentures correctly, Lower dentures fell out.
Previous,very good experience years ago! Total rating: C plus. Disappointed not higher, so much potential here, 2/2020. Could be B or A if they would only ask and listen to client and POA and follow thru. Sad!
by Alias—angel xxx.xxx.189.74
February 22, 2020
Did this senior care facility prominently display their credentials or business license?
Yes
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.104.146
April 30, 2015
Did the waiting room smell clean?
Yes
Would you recommend this nursing home to others?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Does this provider use current and safe equipment?
Yes
Does this provider maintain a professional appearance?
Yes
by Anonymous xxx.xxx.75.146
March 05, 2014
Did this provider prominently display their diplomas or business license?
Yes
by Anonymous xxx.xxx.195.40
October 10, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.8.223
July 02, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.233.72
March 13, 2012
Does this provider always put the customer first?
Yes, they always put customers first
Does this provider use current and safe equipment?
Yes
Did this provider promise services he/she couldn't provide?
A few, but not too many
Was this provider's office clean?
Yes everything was neat and sterile
Was this provider's office too cold?
No, it was fine
by Anonymous
February 23, 2012
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
by Anonymous
January 20, 2012
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Are you going to visit this provider again?
Not if my life depended on it
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
by Anonymous
January 03, 2012
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did you feel safe in this provider's care?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
August 23, 2011
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Map and Directions
5404 W Loomis Rd, Greendale, WI 53129