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Hill Country Nursing Center

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Hill Country Rehab And Nursing Center

Copperas Cove, TX

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Hill Country Nursing Center
Hill Country Nursing Center
(11 Reviews)
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810 Industrial Ave Copperas Cove, TX 76522
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Consumer Feedback

(11 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
My brother was at Hill Country they took very good care of him He passed this month they were very sweet to me and my son and gave great comfort !!
by julia schwausch xxx.xxx.236.246
October 13, 2020
The health care employees who do the actual work - the CNAs - are resigning far too frequently. Abusive staff and requirements to work double shifts, way too much OT and on days off. CNAs have resigned after being accused of abuse. Never a chance to tell their version of it. I knew one who worked there for over one year, was Employee of the Month twice, volunteered to work double shifts and on days off when needed, and was accused of abusing an elderly patient by wiping his mouth after he drooled all over himself while trying to eat. It seems to be the pattern of how they treat the CNAs - if there for more than a year they accuse them of something so they will quit and won't have to give them a pay raise. If there was actual abuse of a patient there would be charges filed against these people, but none have been. They just force them to resign. The word is out - and newly certified CNAs are starting to ignore this place for employment.
by CenTex Dave xxx.xxx.229.135
October 24, 2016
My aunt has been there for about 14 months and was at first very satisfied, but lately they are having problems with CNAs resigning at an alarming rate. I asked one what the problem was and she told me that the head nurse is abusive and that caused a couple of the CNAs to quit. No one was hired to replace them, so now some of the CNAs have to work double shifts, even on days off. This has caused more of them to quit. I see care problems down the road if this is not corrected soon.
by BC xxx.xxx.229.135
March 17, 2016
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Were you able to get all of your questions answered while you were at this senior care facility?
Every question I had was answered thoroughly
Would you refer a friend or family member to this senior care facility?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.136.162
October 24, 2014
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Was it easy to find parking at this senior care facility?
Extremely easy, and close to the entrance
Does the staff at this senior care facility always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only client.
by Dee Cole xxx.xxx.114.132
May 15, 2014
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Mrs. Alfaro xxx.xxx.190.213
August 20, 2012
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous xxx.xxx.86.32
July 02, 2012
Was this provider's staff friendly?
Not Really
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did this provider seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
Does this provider use current and safe equipment?
No; the equipment needs to be updated
by Anonymous
June 06, 2011
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
by Anonymous
April 19, 2011
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider always put the customer first?
Yes, they always put customers first
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous
April 19, 2011
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Map and Directions
810 Industrial Ave, Copperas Cove, TX 76522