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Hilltop Village

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Hilltop Village
Hilltop Village
(10 Reviews)
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1400 Hilltop Cir Kerrville, TX 78028
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Consumer Feedback

(10 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
4 star average for Value
They routinely guote hippa laws/rules prohibits them from giving room numbers and room phone numbers of patients. That is not at all accurate. Doesn't give any loved ones confidence in their attentive care of patients. I suspect they use hippa laws as the reason for being more care oriented than they are.
by Jb xxx.xxx.41.224
June 27, 2016
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Does the staff at this senior care facility always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only client.
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Did this senior care facility use current and safe equipment?
Yes
by Anonymous xxx.xxx.158.52
August 14, 2014
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
by Anonymous xxx.xxx.229.165
December 23, 2013
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.148.196
June 19, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.105.220
March 26, 2012
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Were you able to relax during your appointment?
Yes
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Does this provider offer flexible appointment times?
Yes
by Anonymous
February 06, 2012
Was the waiting area spacious?
Yes, extremely spacious
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Does this provider give unbiased advice?
Yes
Did you feel safe in this provider's care?
Yes
by Anonymous
November 18, 2011
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
by Anonymous
September 26, 2011
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
August 17, 2011
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
by Anonymous
July 29, 2011
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Map and Directions
1400 Hilltop Cir, Kerrville, TX 78028