Not only do my appointments never get cancelled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They are more than willing to ask for help from other professionals in the field, although they have doctors right on site, so you can usually have concerns addressed. They aren't even slightly arrogant, and I'm confident they always have my Aunt's best interests at heart. It was very easy to get an appointment. The Director of Nursing seemed like an old friend, even though I'd just met him. He helps me get the money we are due from insurance companies. The first time my Aunt had to use the bathroom and needed assistance, he's the one who took her! The care staff are friendly and patient -- and happy at their work. The food is home-made and good; my mom and I like to eat there when we visit. They are just outstanding. My only wish is that they weren't so far out in the boonies.