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Hughes Health & Rehabilitation

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Hughes Health & Rehabilitation
Hughes Health & Rehabilitation
(5 Reviews)
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29 Highland St West Hartford, CT 06119
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Consumer Feedback

(5 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Was it easy to find parking at this senior care facility?
Not really, but I found a spot
by Anonymous xxx.xxx.146.231
September 27, 2014
Does this provider treat every client equally?
No, they definitely favor certain clients
Has this provider ever cancelled your appointment on you last minute?
They cancel on me all the time.
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Did this provider show attention to detail?
No, I was afraid they were going to forget something important
by Anonymous xxx.xxx.29.169
February 05, 2013
I have had both of my parents at The Hughes for one reason or another over the past 10 years. The first time my father had a fractured hip and was doing very poorly at a NJ facility. We transferred him to Hughes and after several months of rehab.,he was able to move into an apt. with my mom. My father's second admission, several years later, occurred when he could no longer manage at home. He verbalized how he always felt safe at the Hughes, especially as he became more and more disabled. He considered many of the staff his friends. He passed at 89 y.o.
My mom had a severe stroke 2 years ago. She never regained the ability to walk and was total care from the outset. She also liked the staff and considered them friends. The staff was very responsive to her needs and always contacted me immediately if any issues arose. They were very attuned to my mom's and her family's wishes, always double-checking before following through on any of them. She passed 2 weeks ago at 91.
The Hughes has a special program where two wonderful rehab aides continue with a transitional follow through program after patients have maximized their rehab potential. This made for a smooth transition for nursing follow through and prevented loss of gains made in rehab.
Hughes isn't the fanciest, or newest, but I consider it the best.
by Alan xxx.xxx.231.17
January 27, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.235.58
June 03, 2012
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
by Anonymous
June 21, 2011
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Map and Directions
29 Highland St, West Hartford, CT 06119