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IHS at Brentwood

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IHS at Brentwood
IHS at Brentwood
(24 Reviews)
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5400 W 87th St Burbank, IL 60459
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Consumer Feedback

(24 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
This facility is understaff, the management staff are liars. My mom was there we were never able to get in contact with the social worker to set up a discharge plan. When we finally got her discharged we were hit with a large bill. The business department never returned our calls. If you don't love your family member this would be a great place to put this.
by Ronald xxx.xxx.78.44
April 22, 2016
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
Does the staff at this senior care facility always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Was this senior care facility clean?
It could have used some cleaning
Did this provider show attention to detail?
No
Does the provider's staff try to be helpful?
No
by Anonymous xxx.xxx.18.70
October 21, 2015
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
by Anonymous xxx.xxx.254.109
November 11, 2013
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this provider wear an obnoxious cologne?
Not at all, their cologne smelled great
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
by Anonymous xxx.xxx.194.1
April 03, 2013
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous xxx.xxx.65.167
March 08, 2013
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous xxx.xxx.106.191
February 08, 2013
My mother was in Brentwood. She and our family were very satisfied with the facility and the staff. They took very good care of my mom. My mother said this too! It was very comforting to know she was being cared for by sincere,caring people.
by sharon xxx.xxx.154.148
January 29, 2013
My grandmother was transferred here from Christ hospital while recovering from pneumonia and further breathing issues. First I would like to say that our family did not have any complaints about the morning staff, but as the day progresses the quality of care and attitudes of the staff declines drastically! This was the typical situation that once no visitors are around and miserable employees are working at night, proper care and treatment was not given. The first night there my grandma did not receive her medicine nor was she helped with being transferred to the bathroom. Important note* my grandmother is extremely mentally competent and very independent but due to breathing problems her mobility was limited due to being a fall risk and dizziness! She was forced to take herself to the bathroom& at the same time her roommate was YELLED AT for defeating in her wheel chair, after her and my grandmother repeatedly pressed the call button for further bathroom assistance. For PUNISHMENT she was left in feces along with it dripping on the floor (sorry for the weak stomached). The following day out family demanded better care and a private room, hoping for a better experience. No such luck! My grandmother yet again did not receive all of her medication and was told "you'll get it before midnight" (lie ad lazziness)! Also she was never given a new gown or clothing since leaving the hospital, again she was told that she'll get clothes "later!" Her call button remained to be ignored and she was treated rudely but the incompetent night staff! When my mother tried to follow up with her second night of complaints with the nursing staff she was ignored for 40 minutes on the phone- no answer! She was at the facility for about 5 days and was never granted any physical activity let alone the physical therapy she went there for! This place should be shut down FOR REAL!! Looks can be deceiving during the day and I'm sure staff members wrote half of the recent reviews! As a CNA who has worked at a nursing home this place makes my blood boil!
by Brittany R xxx.xxx.252.132
January 13, 2013
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Does this provider treat every client equally?
Yes, they don't show favoritism
Was the waiting area spacious?
Yes
by Anonymous xxx.xxx.216.38
October 19, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.237.70
May 16, 2012
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Map and Directions
5400 W 87th St, Burbank, IL 60459