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IHS of Mountain View

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IHS of Mountain View
IHS of Mountain View
(13 Reviews)
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1600 Murchison Rd El Paso, TX 79902
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Consumer Feedback

(13 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Horrible place, my husband went in for therapy and for IV- Antibiotics to clear an infection after foot amputation and they stopped his meds w/o approval so my husband had to be rushed to hospital and have more of his leg amputated....they told him they never stopped that they had documented that it was being administered since day 2...but when he raised the roof everyone from administration was there after so many complaints that they never paid attention to my husband. ( and he is young he is not elderly where he cannot talk or to be taken advantage of ) He was sent to hospital and taken to surgery and had more of his foot removed... Very bad, horrible service if you love your family members DO NOT SEND THEM HERE !!!!!
by uPSET WIFE xxx.xxx.187.234
March 31, 2016
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Yes
Was this senior care facility clean?
Yes everything was neat and sterile
Would you refer a friend or family member to this senior care facility?
Yes
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Lydia Devora xxx.xxx.105.96
April 23, 2014
Would you recommend this nursing home to others?
No
Does this provider use current and safe equipment?
Fairly current
Did a staff member acknowledge or greet you when you entered?
Barely
Does this provider treat their staff well?
Not really
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Mostly
by Anonymous xxx.xxx.127.82
February 21, 2014
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Was this provider's office too cold?
Not at all, it was the perfect temperature
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider prominently display their diplomas or business license?
Yes
Does this provider ever overbook appointments here?
All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality
by zachery xxx.xxx.174.43
January 11, 2014
My father was there for five days after having spinal surgery. As you enter this place it feels like you are in the 1960s insane asylum. The place is so depressing it is no wonder these patients and elderly become depressed. When we arrived with my father there was no friendly face to welcome us or let us know how they run the place. The room was dingy and dirty especially the rest room. My father had to share the room with another patient and there was only one restroom for both to share. Also, the food was disgusting that I don't think you would feed this to your pet. Half of the time we were trying to guess what my dad was eating. My father worked in construction for over 20 years of his life and this is what his hard earned money is paying for. We tried to get him a better rehab but medicare would not cover the skilled nursing services he was required. My mother was there everyday from morning to noon and she never saw the so called doctor. I think only once did she see the nurse practioner. What if we had a question? Were they checking how my dad was doing? Were they monitoring his health or just following the same medications from the hospital? Did they notice that after the 3rd day there my dad took a turn for the worse. Well, the final straw was when my mother and I arrived and my dad told us that some nurse hurt him. He could not tell us who it was but he said that he asked for help to get out of the bed and the idiot just grabbed his legs and jerked his legs down from the bed. My dad was in a lot of pain. DID SHE NOT KNOW THAT MY FATHER HAD SPINAL SURGERY AND NEEDED TO BE VERY CAREFUL. THIS IS NEGLIGENCE AND TOTAL STUPIDITY FROM THE NURSE. Did anyone call us to let us know? Of course not we had to hear it from my poor father. Thank god one of my sisters moved into action and had him removed from there as soon as possible. The people there did not hesitate to let him go it seemed like they were happy my father was leaving. I will be reporting this to as many agencies I can because the inhuman treatment there has to stop. IF THESE PEOPLE WORKING THERE DO NOT LIKE IT THEN GET ANOTHER JOB!!!! This is in memory of my father who passed away a week ago.
by MY LOVING FATHER xxx.xxx.226.191
October 25, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.169.46
August 28, 2012
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was very satisfied with my visit. They were helpful and I left feeling encouraged. I would especially like to put a Compliment in for the Wonderful Transporters one of which has been with you folks for many years and was very kind and helpful when my Father was there years ago !! The Transporter's name is Mr. Eddie Alvarez and he also has a gentleman who works with him by the name
of Alex( who I am sorry to say I do not know his last name ) !! These men are both very efficient and very courteous which is a rare combination these days !! They are both true assets to Mountain View and and deserve much praise for their good work and the kindness and genuine concern they show to your patients !!
by Rebecca S. Hite xxx.xxx.188.54
March 07, 2012
Are you going to visit this provider again?
Sure
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Does this provider give unbiased advice?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
by Anonymous
August 30, 2011
Did this provider prominently display their diplomas or business license?
Not very well. I had to really look for it before I found it.
Was it clear that this provider takes pride in the appearance of his/her office?
Absolutely not, the office was disgusting
Did this provider seem well-trained and experienced?
Not at all, it seemed like they started yesterday
by Anonymous
August 23, 2011
Did this provider use excessive foul language?
No
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Was this provider late to your appointments?
No, they were on time
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous
August 12, 2011
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Map and Directions
1600 Murchison Rd, El Paso, TX 79902