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John Knox Village Care Center

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John Knox Village Care Center
John Knox Village Care Center
(11 Reviews)
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600 NW Pryor Rd LEES SUMMIT, MO 64081
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Consumer Feedback

(11 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
Conditions appeared to be wonderful for our mother upon entering Independent Living at John Knox Village in 2004. Her apartment met our expectations, there were activities, a dining hall within close proximity and campus transportation provided.
However, after our mother took a fall 7 years later which required hospitalization followed by rehab in the Care Center, she was never able to return to Independent Living. The image John Knox projects throughout the progressive stages prior to requiring skilled nursing is in reality a money making scam. Once the business has drained the residents' of their personal savings and resources used before entering the Care Center, they are then at the mercy of government programs i.e. Medicare and Medicaid. The Care Center is understaffed, mismanaged, and neglectful of their residents. The first of 3 different rooms mom moved to was in the 100 wing, not to be confused with the 300 wing which is the Memory Unit. We noticed a marked contrast between the two, with 300 being much noisier and the odor of urine pervasive, while 100 was much quieter and did not have the scent of neglectful care.
Mom's strength began to deteriorate which made a wheelchair and the wearing of briefs a necessity. When the staff decided that mom's memory had failed to the point of needing to be in a lock down unit, she was moved to a room in the 300 wing. The more dependent mom and other residents' became on the staff, the more they suffered from neglect. Residents' who could not walk or transfer easily were left in their wheelchairs and briefs from early morning until bedtime before being laid down and getting cleaned up. Because we all came in from out of town for visits, we were unaware of this sort of routine until mom's skin began to break down and she developed ulcerations.
At this point we were not only worried about our own mother, but the other residents in this same situation. We reported our concerns to the Missouri State Inspectors and were told they would come in unannounced to check the Care Center conditions and inspect random residents. Other neglect we noticed was the lack of nail care given to our mother, which became apparent when after the removal of wet briefs would cause her to scratch and dig at herself due to skin irritation. Her nails were over grown and/or broken off which resulted in scratches that bled and ultimately required wound care during a hospital stay.
The reason she was sent to the hospital was due to chronic vomiting. After her assessment, the hospital staff found mom to be completely impacted with fecal material due to the huge quantities of heavy food which could never digest properly. A resident sitting in a wheelchair all day with no physical exertion should not be fed a huge plate- full of regular, heavy food and a desert for both lunch and dinner. Once mom's dietary orders were changed to a light fare and supplemental shakes for snacks, her vomiting subsided and her bowels remained clear. This should be common knowledge and practice for all wheelchair bound residents. Upon discharge from the hospital her wounds were dressed and completely healed, nails were trimmed, and her bowels were back to normal.
As a family we decided to add Kansas City Hospice care to our mom's team of caregivers. With this in place it added a second set of eyes to see to it that she received the quality of care we assumed John Knox would have provided considering the large sum of money mom had already invested into this company. She now was receiving proper nail care, skin care, twice the number of baths to keep her skin clean and preventing skin breakdowns. When Hospice was brought on board, the medication and other orders including dietary were then going through them rather than the John Knox staff. Hospice saw to it she was kept comfortable and was laid down between meals and didn't have to get up if she didn't feel like it. Mom's care declined quickly once she was put in the Memory Unit, but once Hospice took over it was decided that mom needed to be moved back to the 100 wing where she should have remained all along.
Unfortunately our mom passed away a month after this final move, but due to the wonderful care Kansas City Hospice gave, her passing was peaceful and our family does not have to live with the regret that we didn't provide her with the best care possible in spite of being in the John Knox Care Center.
by Sick to Death xxx.xxx.7.212
February 05, 2014






Fred M., 01/28/2014Edit
We had dinner there with a resident and observed disrespect. I had the entre salad which was very good. The resident choose the soup, salad, potato, and desert buffet. After the finishing one bowl of soup and salad, requested a small a small box to take the pie home, was told it was not allowed due to residents taking 4-5 pieces of pie. I clarified that only one small box was requested to no avail. JKV food service takes advantage of a captive customer base with the food allotment allowance included in the high monthly total fees. The food is OK however the the service is very slow and disrespectful.
by Fred xxx.xxx.183.184
January 28, 2014
Did this nursing home answer all of your questions?
Some were answered
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did you notice a foul odor when you arrived at this provider's office?
A little, it was faint but I noticed one
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
by Anonymous xxx.xxx.28.221
April 08, 2013
Did this provider have reasonable prices?
No, it was expensive.
Did you feel safe in this provider's care?
No, I was scared
by Anonymous xxx.xxx.91.178
January 16, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.25.254
August 05, 2012
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider treat every client equally?
Sometimes, but not all the time
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Was this provider's office too cold?
No, it was fine
by Anonymous
February 02, 2012
Was this provider's staff friendly?
Friendly Enough
Was this provider's office too loud?
No, it wasn't too loud
Did this provider promise services he/she couldn't provide?
A few, but not too many
Was this provider's office clean?
It was satisfactory
by Anonymous
December 16, 2011
Was it easy to find parking at this provider's office?
Yes, it was convenient
Was this provider's office too cold?
No, it was fine
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
by Anonymous
October 26, 2011
my mom was there one night. she had to go to the restroom and told the nurse, the nurse told her she couldn't lift her (she weighs 80 lbs) and told her if she wasn't back in a little bit to go ahead and pee the bed. when my dad got there at 7 am she was wet and very upset. she is too weak to get out of bed herself. I am very upset with this facility. She said she wanted out of there and I don't blame her. She is now back home. She was taken there to get stronger and get her pain under control. very disappointed in this place.
by cindy
September 30, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous
June 29, 2011
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Map and Directions
600 NW Pryor Rd, LEES SUMMIT, MO 64081