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ManorCare Health Services

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ManorCare Health Services
ManorCare Health Services
(15 Reviews)
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10714 Potomac Tennis Ln Potomac, MD 20854
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Consumer Feedback

(15 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
2 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
My father attended this facility for a short rehab stay. The staff was ok, sloppy at times with technique. On more than one occasion, they spilled ensure all over my Dad's shoes while trying to feed through the feeding tube. Oh, and they lost his dentures and then wouldn't respond back to me after several inquiries. It was clear the administrator was avoiding me after I filed a complaint. And when Dad was d/c from the facility, I still had not heard a peep from them although I followed up with a call on several occasions. So, unfortunately I had to take them to small claims court. The staff is so-so, no real complaints about them, but administration is rude and inconsiderate.
by Mistreated xxx.xxx.166.164
July 10, 2014
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes! They took a personal call right in front of me. I found it to be incredibly rude.
Was this senior care facility's staff friendly?
Not one bit
Were you able to get all of your questions answered while you were at this senior care facility?
No, I left confused and frustrated
Would you refer a friend or family member to this senior care facility?
No, If I had known how terrible they were I never would have gone.
Did your provider ask enough questions that you felt they took a holistic approach to your appointment?
They asked a few questions to get to know me better, but they drew their conclusion too quickly if you ask me.
by LRM xxx.xxx.132.31
June 25, 2014
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider always put the customer first?
Yes, they always put customers first
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous xxx.xxx.23.135
November 07, 2013
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Does this provider remember you by name?
Never, they can't even remember throughout my appointment
Has this provider ever cancelled your appointment on you last minute?
They cancel on me all the time.
Did they follow up with you after your appointment?
No, but they said they were going to!
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
by Anonymous xxx.xxx.74.12
October 02, 2013
Did this nursing home answer all of your questions?
Yes
Does this provider have helpful information available online?
Yes
Does this provider offer any coupons, discounts or promotions?
Yes
Does this provider welcome questions?
Yes, they don't mind answering my questions
Does this provider give unbiased advice?
Yes
by Anonymous xxx.xxx.192.101
August 12, 2013
Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Were the restrooms clean at this provider's office?
They weren't that clean, but weren't filthy
Did this provider rush your appointment?
Not too much, but somewhat
by Anonymous xxx.xxx.118.130
June 23, 2013
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Was this provider's staff friendly?
Not Really
Did this nursing home answer all of your questions?
Some were answered
by Anonymous xxx.xxx.8.211
February 17, 2013
We were not called to tell us that our family member was dying. Letters were not answered and telephone calls to the director about our distress at not being present when he died were not returned. Phone call to social services was not returned. Wanted an explanation about why we were not notified that death was imminent. We were all nearby and could have been there in minutes.
by Evelyn xxx.xxx.235.221
February 01, 2013
Manorcare Health Services was a wonderful experience on EVERY front!
Every aspect of the care received was EXCEPTIONAL.

**FANTASTIC staff! Professional, well-trained, friendly, helpful and responsive. Everything from the insurance paper work to the physical therapy to the food service was handled with excellence.
**Beautiful, well-appointed, clean, light & bright, comfortable facility.

Our family is so appreciative of the care our Mom received at Manorcare Health Services. We could not have asked for a better experience. Since she had a 5 week stay, it was important for her to feel safe, happy and comfortable, which she was every single day of that 5 weeks!

Phenomenal service!!
by adrienne xxx.xxx.245.55
December 19, 2012
Would you refer this provider to a family or friend?
Maybe, I'm not sure if I loved them that much.
Did you experience unnecessary pain during your visit?
No
by Anonymous xxx.xxx.83.22
December 06, 2012
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Map and Directions
10714 Potomac Tennis Ln, Potomac, MD 20854