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Melrose Nursing Center

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Melrose Nursing Center
Melrose Nursing Center
(9 Reviews)
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1501 W 29th St Tyler, TX 75702
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Consumer Feedback

(9 Reviews)
Service
3 star average for Service
Environment
3 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
Are you going to visit this provider again?
Sure
Does this provider have helpful information available online?
No, just a basic listings page
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Cynthia Harmon xxx.xxx.255.173
October 09, 2013
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider answer all of your questions?
Yes
Did you feel safe in this provider's care?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
by petrice xxx.xxx.138.99
October 07, 2013
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Did this provider show attention to detail?
No, I was afraid they were going to forget something important
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Does this provider maintain a professional appearance?
No, he/she did not appear to care very much
by Anonymous xxx.xxx.240.29
May 20, 2013
The staff must have not been trained very well. Almost every time I would ask them a question, they'd refer me to their boss or someone else. And even tey couldnt help.This provider has no helpful information available online, apart from their address and phone number. They just have a basic listings page. It was pretty hard to find the building, but I eventually found it. The restrooms at this office were disgusting and smelled horrible. I couldn't even go. Obviously nobody cleans them or maintains them at all. They seemed stuck in the past. I was nervous about being exposed to archaic treatment methods. They didn't care about their patients or feel the need to do anything for anyone. After our family member passed they couldn't even be bothered to stop gossiping long enough to give their condolences.
by Anonymous xxx.xxx.100.132
May 16, 2013
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous xxx.xxx.24.254
April 22, 2013
Melrose is not understaffed; the staff just doesn't do their job. Melrose is not a pretty place but when I first visited there I was assured that the staff is caring and the patient comes first. That is not the case. I visit a there almost every day at different times of the day and every time the patient needs something I get responses such as "I'll send an aide;" "That's not my job." "I'll get to it." then they never show up, etc. The patient's room is
messy and not so clean; clothing missing; no fresh drinking water for days; patient incontinent and left with wet clothing on for hours; patient ignored at meal time when he needs help eating, I do not believe the staff has been trained in caring for a patient with acute vascular dementia or alzheimers. When such a patient gets combative (which will happen) the staff gives up and the patient gets ignored. I have discussed these concerns with the staff and there have been no improvements. I hope the patient will be able to move to another home that will give him the care he deserves.
by Janet xxx.xxx.240.29
March 28, 2013
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous
February 13, 2012
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
Does this provider treat every client equally?
No, they definitely favor certain clients
Is this provider's business conveniently located?
No, its really far from the freeway and other shops
by Anonymous
April 27, 2011
When I spoke the Larry, the administrator of this facility, he was rude, refused to help me in any fashion, and in fact promised to continue what I was asking him NOT to do, which was bill me eroneously.
I will be filing a lawsuit against him immediately.
by LarryZumwalt
June 05, 2008
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Map and Directions
1501 W 29th St, Tyler, TX 75702