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Montebello on Academy Healthcare Center

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Montebello on Academy Healthcare Center
Montebello on Academy Healthcare Center
(4 Reviews)
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10500 Academy Rd NE Albuquerque, NM 87111
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Consumer Feedback

(4 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
5 star average for Recommended
Value
2 star average for Value
Was this senior care facility's staff friendly?
They were decent
Did the staff at this senior care facility use excessive foul language?
No
Was this senior care facility easy to locate?
Fairly Easy
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
They seemed to know enough
by cs xxx.xxx.120.139
November 17, 2014
Put my mom in the skilled unit. First 5 days was respite care (no charge covered by hospice) and they said they would not deposit my 6100 dollar check until day 5. Well they deposited it on day 2. She died on day 4. And they kept putting her flat in bed instead of semi upright.. I kept on them to report to other shifts since she had a pleural effusion. Laying flat was horrible for mom. They never communicated. Also kept getting her up when she should have been left in bed for comfort.. she was obviously very near the end. They were late giving her morphine and I had to keep on the staff to keep up with the comfort care. They would give lame excuses like "no time its shift change" I wish I had never placed mom there. I gave better care for her at home. And now, after they said they would not deposit the check right away they tell me I may have to wait 30 days for the refund. The skilled unit is a very sad place like the other reviewer said. I was not impressed. Not sure why the Montebello has a good reputation. I based my decision to place mom their on that reputation. But probably should have paid a bit more and placed her at the cottages.
by Trent xxx.xxx.208.173
November 05, 2013
This healthcare center is very beautifully decorated. However, what you don't see is the staff who steal rings right off of patient while they sleep or are dying. My Mother had her $12,000 ring stolen from her, as well as two other women on her wing. ,Requests for specific care needs seem to fall into an abyss, with no communication back as to why a request was not granted. Also, some of the certified nursing assistants seem to hate their jobs, and they just move through the day emotionless. Most of the professional staff are caring, but they don't have the time to followup concerns. The residents sit in an open area, most with heads down, with not even a TV to look at, and nothing to stimulate their minds. The call lights ring incessantly, making an unusually noisy chaos to live in. This is a sad place to have to place your parent, given that it is supposedly one of the best in Albuquerque. I just want people considering this place to know the truth and not be blow away by the interior design.
by Anonymous xxx.xxx.26.232
April 19, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Are you going to visit this provider again?
Without a doubt!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Was it easy to make an appointment with this provider?
Yes! It was effortless!
by Anonymous xxx.xxx.97.90
May 29, 2012
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Map and Directions
10500 Academy Rd NE, Albuquerque, NM 87111