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Monument Hill Nursing Center

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Monument Hill Nursing & Rehab Ctr

La Grange, TX

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Monument Hill Nursing Center
Monument Hill Nursing Center
(4 Reviews)
> Get Phone Number & Directions
120 State Loop 92 La Grange, TX 78945
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Consumer Feedback

(4 Reviews)
Service
5 star average for Service
Environment
3.5 star average for Environment
Recommended
4 star average for Recommended
Value
3 star average for Value
in the last week
We checked my mother in on a Saturday afternoon. We paid extra for a private room. The room was filthy from the last patient. Fecal matter was on the floors, walls, bed rails, closet doors, toilets and handicap bars. The trash cans were still full of the last patients fecal refuse. We asked several aids, nurses, and workers to clean the room. We were told " that's not my job". The following day I brought a broom, mop and cleaning supplies and cleaned my mothers room myself. I spoke with the Administrator, Margie who was very supportive but still nothing changed. My mother did not get breakfast unless we begged for it. We were told "she wasn't on the list" so, no meals???
The LVN that was on duty when we arrived was not receptive to help with any questions. When asked, she responded with " that's not my job". When I complained about her, she came to my mothers room and verbally attacked me. I made her go into the hall to talk. She waved her finger in my face telling me " you don't talk until I am finished talking". Her attitude and behavior was defensive and rude. I greeted her twice today and received a sneer. I have given the Administrator her name and I am temped to post it here...
Today is Wednesday, we changed her clothes and bed sheets for the first time since she arrived, not the staff. She still has not had a bath since she left St Marks Hospital (which was great by the way)..
They had housekeeping come in today and they sprayed the floors with clearen without sweeping up first. The Administrator was in the room when this occurred. I brought it to her attention. I was taught to sweep the floors first and then mop. After we left the room today, the Administrator was instructing the cleaning staff on how to clean a room. I understand she made them clean the hallway on wing 400 and all the rooms in that wing.
I understand our healthcare system is failing the elderly and this seems to be a part of it. But the staff at Monument Hill nursing home Is being paid to work. Not say "THATS NOT MY JOB"
If there was a better facility in La Grange, I would move my Mother immediately.
Becky Vitek.
by Becky xxx.xxx.5.4
June 29, 2017
Is this business in a safe neighborhood?
No way!! Be aware it is very unsafe and I was scared
Did this provider have reasonable prices?
They were decent, but not very affordable
by bob smith xxx.xxx.241.8
December 12, 2012
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous xxx.xxx.230.254
November 09, 2012
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Would you refer this provider to a family or friend?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
by Anonymous
November 17, 2011
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Map and Directions
120 State Loop 92, La Grange, TX 78945