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Mountain Trace Nursing Center

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Mountain Trace Nursing Center
Mountain Trace Nursing Center
(12 Reviews)
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417 Mountain Trace Rd Sylva, NC 28779
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Consumer Feedback

(12 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
2.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
4 star average for Value
My daughter came with me to visit our beloved patient who we have visited once a week on Sundays during lunch. She was appauled when she asked a worker to help our loved one get on the toilet because he had to go. My daughter was told that the patient was not on her side of the home and she was busy. She told my daughter not to try to get him out of his wheelchair due to liability even though he needed help so he would not eliminate in his chair, so my daughter broke the "rules" and took him to his toilet, pulled his pants down, and placed him on his toilet, even though it was slightly too late. When he was finished, she cleaned him up and put fresh clothes on him and brought him back to the activity room where his visitors were waiting for him not speaking of the humiliation he endured being wiped and cleaned by my compassionate daughter. Before this, we were already feeling sad for another patient who wanted to sit at our table but was being "punished" for chatting and not eating her food in the staff appropriate timing when this woman doesn't receive visitors or anyone who shows her love except the love she feels at the table that we visit.????
by Lia Gail Mills xxx.xxx.165.163
August 26, 2014
Would you recommend this nursing home to others?
I Already Have
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Was this provider's office clean?
Yes! I was amazed at how clean it was!
by Anonymous xxx.xxx.176.145
April 29, 2013
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
by Anonymous xxx.xxx.104.239
April 15, 2013
Did this provider seem up-to-date with the current advancements in their field?
Yes
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Was it easy to make an appointment with this provider?
Yes
by Anonymous xxx.xxx.146.156
March 11, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did this provider prominently display their diplomas or business license?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Were you able to relax during your appointment?
Yes
Did this provider listen to your input and concerns?
Yes
by Anonymous xxx.xxx.198.45
February 06, 2013
They barely gave me any information at all. Their staff was not friendly at all, I didn't feel welcome there. My brother received inappropriate treatment, was left in pain. When I asked why he did not get what he needed, they told me they would get to him when they had time. They called me at home and accused me in interfering with my brother's care. Within 3 days of being there, my brother's condition worsened. They ignored his pleas to be sent back to the hospital, until I arrived and demanded he be sent. He died in the emergency room.
by Christine Sievers xxx.xxx.169.80
July 11, 2012
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.204.67
June 07, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
No, I couldn't even find it with my GPS
Are you going to visit this provider again?
Not if my life depended on it
by Candice Davis xxx.xxx.223.184
April 16, 2012
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
by Anonymous
November 18, 2011
I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. It is obvious that their office is cleaned regularly. It was fantastic. I plan on telling everyone I know about how fabulous this nursing home is. Its really a place you can trust. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here.
by Marie
September 26, 2011
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Map and Directions
417 Mountain Trace Rd, Sylva, NC 28779