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Northbrook Manor Care Center

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Northbrook Manor Care Center
Northbrook Manor Care Center
(6 Reviews)
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6420 Council St Cedar Rapids, IA 52402
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Consumer Feedback

(6 Reviews)
Service
3 star average for Service
Environment
5 star average for Environment
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
My Grandma is there and she loves it. The food there is so good that I decided to buy a meal ticket myself. (Best Lasagna in town) Even the staff gets excited on Lasagne day. They have 2 Activity Directors there, which the place Gram was before, only had one. I see there Dept Heads walk the facility, check resident and residents rooms once a week. They ask the residents if they have any concerns during their walk around. I even think my Grandma kinda looks forward to their stopping by. My Gram had Therapy and like I was told on admission, "We have a great Therapy Dept" they got Gram in fine shape and in no time. My family likes it there and would refer them to anyone.
by Tim W xxx.xxx.239.78
May 29, 2015
If you care about your loved one, this place will break your heart. They are understaffed. Whenever things fail, they all blame it on lack of staff. The staff seems friendly and caring, but it sometimes takes an hour to get any help for your loved one. Stay away from this place!!!!!!!
by Steve xxx.xxx.70.92
November 08, 2013
My grandfather was in the facility for a couple weeks. He has Alzheimer's and had developed pneumonia that left him weak and my grandmother was unable to care for him at home. After he was in the hospital for a few days they released him to a care facility to regain some strength so he could go back home. He took all the prescription for the pneumonia but once the prescription was done, many of the same symptoms started resurfacing. It was clear to us that he was probably experiencing another infection but the nurses would do nothing to test for it but take his temperature. Several days went by and he started to deteriorate faster and faster. He was having a hard time keeping his eyes open, he was all of a sudden not able to chew his food well or swallow and he was becoming somewhat unresponsive. The facility wrote it ALL off to "Advanced Alzheimer's" when just days before his medication was up he was doing okay. He eventually registered a fever when they took his temperature which was enough to get him back to the hospital where they did discover that he had pneumonia again. He was also SEVERELY dehydrated and had a horrendous yeast infection. He was NOT cared for at this place. I don't know how the yeast infection got so bad but it was just AWFUL. Once he was in the hospital and they gave him fluids and started clearing his infections he became more alert and responsive. At the facility he was having a hard time keeping his eyes open, he was all of a sudden not able to chew his food well or swollow and he was becoming somewhat unresponsive. The facility wrote it ALL off to "Advanced Alzheimer's" when just days before his medication was up he was doing tremendously better. I can't even being to describe how upset my family is with this place.
by AJ xxx.xxx.70.162
May 23, 2013
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
by Anonymous xxx.xxx.142.46
December 05, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Margaret xxx.xxx.239.78
August 20, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.73.37
July 16, 2012
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Map and Directions
6420 Council St, Cedar Rapids, IA 52402