Directory > Providers > Senior Care > Nursing Home > NJ > Orange > Pope John Paul II Pavilion > Reviews

Pope John Paul II Pavilion

Nearby

Nursing Homes

Park Crescent Healthcare and Rehabilitation Center

East Orange, NJ

Brookhaven Center for Rehabilitation and Healthcare

East Orange, NJ

Complete Care at Summit Ridge

West Orange, NJ

South Mountain Healthcare & Rehabilitation Center

Vauxhall, NJ
Get Featured on Wellness.com > Learn More
Pope John Paul II Pavilion
Pope John Paul II Pavilion
(12 Reviews)
> Get Phone Number & Directions
135 S Center St Orange, NJ 07050
Add a Review

Consumer Feedback

(12 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
Horrible!!! My grandmother was neglected. My mom paid staff under the table to take care of her but unfortunately she was still neglected. She drowned in her fluids. She was supposed to get suctioned. EMT said she drowned. She was on the throat tube and couldnt do for herself. The staff were super lazy. We should have gotten a lawyer. Now, grandma Ma is dead and gone. I have hard angry in my heart.. Almost hate.. She died 4/16/14. Don't put your family member here.
by GMD xxx.xxx.9.223
May 05, 2016
I did not feel safe at all in their care. I definitely had doubts about their qualifications. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. I was shocked when they dismissed my concerns as unimportant and told me I was just overreacting. I knew that my situation needed attention, and I couldn't believe that they wouldn't even look into it. The office was easy enough to find.
by Gerinomo xxx.xxx.42.117
November 24, 2013
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
Did you notice a foul odor when you arrived at this provider's office?
A little, it was faint but I noticed one
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Would you recommend this nursing home to others?
If I Had To
Did you feel safe in this provider's care?
Yes
by JG xxx.xxx.13.17
October 01, 2013
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
by Anonymous xxx.xxx.57.74
April 01, 2013
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
by Anonymous xxx.xxx.44.198
September 28, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Roy Gillenwaters xxx.xxx.80.21
May 16, 2012
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous
February 15, 2012
Did this provider rush your appointment?
No
Was it easy to find parking at this provider's office?
Yes, it was convenient
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did they follow up with you after your appointment?
Yes.
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
by Anonymous
February 07, 2012
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
by Anonymous
November 10, 2011
Does this provider welcome questions?
Not at all. They ignored my questions
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
by Anonymous
August 22, 2011
Add a Review
Map and Directions
135 S Center St, Orange, NJ 07050