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Chris Curran, Admission Director

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Chris Curran, Admission Director
Prospect Park Health & Rehabilitation Residence
(23 Reviews)
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815 Chester Pike Prospect Park, PA 19076
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Consumer Feedback

(23 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
Did this provider prominently display their diplomas or business license?
No, I never saw one
by Anonymous
February 21, 2012
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous
February 10, 2012
Did this nursing home answer all of your questions?
Some were answered
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Did you notice a foul odor when you arrived at this provider's office?
A little, it was faint but I noticed one
by Anonymous
January 04, 2012
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
by Anonymous
December 07, 2011
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider late to your appointments?
No, they were on time
by Anonymous
November 03, 2011
My mother has been a resident for over 12 years and you must think why after hearing this why is she still here. Well this is the third nursing home for her and I find you have to be active and present to make sure your loved one is cared for, ha-ha, so I thought. I have been active, present, there daily, I live 2 miles from here and still I am fighting over the same issues. Nursing care issues, housekeeping issues, administrative issues. Vice president issues. Race and prejudice issues. First floor gets preferential treatment over the second floor as far as remodeling issues! Hiring workers who steal from the resident issues, and the list goes on and on. Yes and I have my mother here because its convenient and all nursing homes are the same, you just have to show up! And don't bother calling the State they all work together and cover each other's backs. Who stands up for the residents? And somebody please tell me how did they get a 5 star rating, 5 star award of excellence when my mother has a peg tube site that looks like an upside down mushroom? That sounds like neglect. But don't call the State done that many times, got no where, but did get excuses. Basically fed up. And maybe if you paid your CNA's more hourly, they would be more pleasant.
by Linda Hawkins
October 17, 2011
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous
September 30, 2011
My mother has been a patient there since June of 2011. The head nurse that works week-ends is rude. We as the family members had to call the ambulance beause my mother was in so much pain (constipated for days) and they did nothing to help her. That head nurse was arguing with me because she didn't want to do the paper work (too much paper work to send the patients out. The same nurse got into my mothers face & yelled at her for letting other patients out into the yard. My mother said she did not let any one out & had witnesses who backed my mother up... She rude. My mother who is a stroke victim fell in the bathroom & the aid belamed the accident on my mother and told her get up. She can't walk how is it my mothers fault when she can't walk on her own??
In July when it was so stinking HOT with the humidity being so high 2 patients walked out the door ftom the dining room and the alarm sounded no one came to there recued. If it wasn't for me smoking a cigarette what wound have happened to those 2 women being left in the heat? I see a lot and I'm not happy with the service. The therapy is great ...
by Daughter of a love one
September 11, 2011
Would you recommend this nursing home to others?
Yes
by Anonymous
August 13, 2011
Was this provider's staff friendly?
Friendly Enough
Did this provider prominently display their diplomas or business license?
No, I never saw one
Does this provider treat every client equally?
Sometimes, but not all the time
by Anonymous
July 11, 2011
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Map and Directions
815 Chester Pike, Prospect Park, PA 19076