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Renaissance Care Center

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Renaissance Care Center
Renaissance Care Center
(10 Reviews)
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1400 Black Hill Dr Gainesville, TX 76240
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Consumer Feedback

(10 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
2 star average for Recommended
Value
2 star average for Value
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Was it easy to find parking at this senior care facility?
Extremely easy, and close to the entrance
Did this senior care facility use current and safe equipment?
Yes, the equipment is very advanced!
Did the staff at this senior care facility use excessive foul language?
No
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Barbara Godsmith xxx.xxx.5.8
June 15, 2014
Do you think that the provider's staff are well trained?
Not really
Does this provider take that extra step to make you feel special?
No
Were the restrooms clean at this provider's office?
No
Does this provider answer the phone in a reasonable time when you call?
Mostly
Does this provider use current and safe equipment?
No; the equipment needs to be updated
by Anonymous xxx.xxx.116.62
March 17, 2014
Did this provider rush your appointment?
Yes, I barely had any time to ask questions
Did they follow up with you after your appointment?
No, but they said they were going to!
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Did this provider seem well-trained and experienced?
No, they weren't very knowledgeable
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
by Anonymous xxx.xxx.123.146
June 21, 2013
My Mother has been in several different Facilities around the FT. Worth area., one in Glen Rose, Granbury and now Gainesville. I have been very pleased with the care that she has been given. They listen to my concerns and have always addressed them immediately. The food is good and Mother likes being there. I have no complaints about the care that she has been given. She has beem there about a year now.
by Anonymous xxx.xxx.115.78
May 02, 2013
Is this business in a safe neighborhood?
Kind of, I didn't feel completely safe
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Does this provider offer flexible appointment times?
No, they are almost always unavailable
Did this provider listen to your input and concerns?
No. I wasn't listened to at all!
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous xxx.xxx.73.227
April 11, 2013
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
by Anonymous xxx.xxx.152.5
January 09, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
No, I couldn't even find it with my GPS
by Anonymous xxx.xxx.228.217
September 06, 2012
Does this provider promptly return your phone calls?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
by Anonymous
January 09, 2012
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
September 06, 2011
Did this provider prominently display their diplomas or business license?
Absolutely not! I don't think they have one!
Did this provider seem irritated to be working with you?
Yes, they seemed like they wanted to be somewhere else
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous
April 01, 2011
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Map and Directions
1400 Black Hill Dr, Gainesville, TX 76240