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Riverpark Nursing & Rehabilitation Center

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Riverpark Nursing & Rehabilitation Center
Riverpark Nursing & Rehabilitation Center
(10 Reviews)
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425 Alexander Loop Eugene, OR 97401
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Consumer Feedback

(10 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3 star average for Expertise
Staff
2 star average for Staff
Recommended
3 star average for Recommended
The cna's are lazy the hallway reeks of wet depends in garbages left in rooms and camodes not dumped because cna's to lazy to dump them.
by Feed up xxx.xxx.101.87
January 23, 2016
I spent 1 afternoon, night, and 10:00 AM the next day at this facility. The whole time I was there I was sick to my stomach. The place smelled like rancid food that had seeped into the walls and furniture. Supper was a big laugh. Dried spaghetti, dried broccoli, and a stale piece of cake. I ate what I could without getting sick. I was to have help with transfers to the co-mode. Got the help part of the time. Rest of the time I got myself taken care of.

The worst time of the whole evening was when the night supervisor cam into my room, left the door open and proceeds measuring all of my bruising. He didn't even acknowledge that my daughter and Son-In-Law. They were kind of cornered in the room and wasn't sure what to do. As for me I was devastated over the fact that this person had no compassion for himself, me or my family. He even had a male help him. I was sitting there with all of my dignity for anyone to look and see the bruise's on my stomach and arms. He also took off my boot I had on to protest my broken leg. After pulling my foot, checking for bruises, he put my foot back in and did a sloppy job putting back on. Hours later I had a CNA re-do it right.

When I asked why it smelled so bad the person said you just get used to it. I don't see how. Plus when they know the Upper Staff is going to be there they use strong bleach on everything, which in turn adds to the other smells of the building and people.

Under these circumstances I feel I had the right to go home. I did not feel comfortable there at all and to hell with my dignity. That does not go over with me. I took care of people in my home, plus I worked in nursing home and never treated any way close the way I was treated in less then 24 hours. My family was also very upset and we are very close knit and protect each other. The above stars are against the Company.
by Viola C. Jones xxx.xxx.201.103
October 17, 2015
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Did this nursing home answer all of your questions?
Some were answered
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
by Anonymous xxx.xxx.161.158
October 16, 2013
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous xxx.xxx.95.98
February 26, 2013
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous xxx.xxx.142.123
December 04, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Anonymous xxx.xxx.161.188
April 30, 2012
It takes them forever to get back to me. I never get my questions answered within a reasonable time period. They barely ever answer any of my questions over the phone, and I've had to make way too many appointments. Their office was nice and quiet. I was worried it would be overly loud but it was fine. I couldn't get a single person here to answer any of my questions. I was so frustrated. It never fails how long I have to wait on hold when I call them. I'm always put on hold forever and I find myself not even wanting to call.
by katherine
December 14, 2011
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Is this provider's business conveniently located?
Yes, it is very conveniently located
Would you recommend this nursing home to others?
Yes
Does this provider use current and safe equipment?
Fairly current
by Anonymous
December 01, 2011
Does this provider remember you by name?
Sometimes, but not always
Would you recommend this nursing home to others?
Yes
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
by Anonymous
September 27, 2011
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
by Anonymous
September 22, 2011
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Map and Directions
425 Alexander Loop, Eugene, OR 97401