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Saint Catherine Center

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Saint Catherine Center
Saint Catherine Center
(9 Reviews)
> Get Phone Number & Directions
1700 Providence Dr Waco, TX 76707
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Consumer Feedback

(9 Reviews)
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Service
5 star average for Service
I SPENT 9 WEEKS THERE FOR REHAB AND HEALING, THE STAFF DID A EXECLENT JOB TAKING CARE OF ME THERE, GREAT PLACE.
by GENE HALL xxx.xxx.202.213
May 02, 2018
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Was this senior care facility clean?
Yes! I was amazed at how clean it was!
Would you refer a friend or family member to this senior care facility?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
Did this senior care facility use current and safe equipment?
Yes, the equipment is very advanced!
by Anonymous xxx.xxx.175.239
November 03, 2014
Was this provider's office too cold?
No, it was fine
by Anonymous xxx.xxx.76.111
September 23, 2013
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this provider thoroughly explain the risks and benefits of your treatment?
I think so
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous xxx.xxx.162.70
September 16, 2013
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
by Anonymous xxx.xxx.58.1
February 26, 2013
Recently my grandmother was admitted to saint catherines after suffering a stroke. It is part of the providence park health services. The on-sight occupational, physical, and speech therapists are amazing and without them this center would be nothing. The therapy rooms are probably the cleanest places in the building too. The nursing staff however is overworked, understaffed, and most times on edge. Over half of the nurses are overweight/obese. In a facility that should be focusing on health and wellness having unhealthy nursing staff is just the tip of the iceberg. Dont let the common room pictures and furnishings fool you either. The center has worn out and ragged furniture. My grandfather who has been staying with my grandmother during the night on a pull out has been sleeping on a mattress with exposed springs, stuffing coming out, and a frame worn through and repaired with what looks to be clothes hangers. When I asked to get this changed for a new one the nurse on staff acted like this was typical and was easily agitated and defensive. She even exasperated an already touchy situation, when my grandfather not waiting to put anyone out tried to concede that it was fine for him to sleep on a mattress like that. Anyone, could see it is a health and safety hazard and needs to be removed. If the guests are sleeping on mattresses not fit for dogs, I cant imagine what the patients are sleeping on. It has been 3 days and counting (after my grandfather has already been sleeping on this disgrace of a bed for two weeks) and we still have not received an adequate replacement. When I went online to look at some reviews of the center I found that even the Texas Health and Human Services rating was a 1 out of 5 stars. On top of that the nursing staff due to under staffing has no real schedule to getting my grandmother clean and washed. And we often have to wait for help to go to the bathroom. Food at the center is also terrible. The website says it offers nutrition meals, but it does not. It offers low grade meats, often canned vegetables, and starchy potatoes all high in sodium and lacking nutrition. The only, and I mean only saving grace of the facility is the therapists. If it weren't for them this place would be little more than a cheap dingy hotel and even less than that. A cheap motel would have at least changed the mattress by now.
by Jack xxx.xxx.127.95
December 13, 2012
Would you recommend this nursing home to others?
Yes
Does this provider give unbiased advice?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.227.112
November 14, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.2.111
April 03, 2012
Was this provider's office too cold?
No, it was fine
by Anonymous
April 15, 2011
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Map and Directions
1700 Providence Dr, Waco, TX 76707