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Saint John's Rehabilitation Hospital & Nursing Center

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Saint John's Rehabilitation Hospital & Nursing Center
Saint John's Rehabilitation Hospital & Nursing Center
(6 Reviews)
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3075 NW 35th Ave Lauderdale Lakes, FL 33311
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Consumer Feedback

(6 Reviews)
Service
3 star average for Service
Environment
3 star average for Environment
Staff
5 star average for Staff
Recommended
3 star average for Recommended
Value
4 star average for Value
Expertise
1.5 star average for Expertise
My dear Mother was a resident at this facility for approximately 5 years. She suffered from dementia and alzheimers. My Mom had 2 black and blue eyes, bruise on forehead, bruise on knee. I was told she fell asleep in her wheelchair and her head went forward and hit table in dining room. I said this was impossible -- she could not hit her head with such force while remaining seated in her wheelchair. When I started taking pictures, the administrator was called. I was told she would "investigate". This was in June 2011. In August 2011, Mom was taken to hospital by ambulance. I was told she fell off the toilet unconscious. If she was supervised, how could she fall off toilet. She was diagnosed with lung cancer at hospital and was given 3 - 6 months to live. My dear Mom passed away 3 months later -- November 21st. I was told she had a very large tumor on her lung. She was getting x-rays and supposedly being seen by doctors -- why was this not discovered earlier? The staff was HORRIBLE with few exceptions. I visited every weekend. In the middle of summer, they put winter clothes on her that I had in a storage bin in her room. No common sense. Staff didn't care.
by Rosemary xxx.xxx.219.126
May 15, 2014
Did this provider have an entertaining selection of waiting room magazines?
Yes
Does this provider treat every client equally?
Yes, they don't show favoritism
by Anonymous xxx.xxx.103.239
November 25, 2013
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Was this provider's office easy to locate?
Fairly Easy
Do you feel that you could have received better service somewhere else?
No, I don't think so
Was this provider's staff friendly?
Yes, they went above and beyond
Was this provider's office clean?
Yes everything was neat and sterile
by patsy108 xxx.xxx.116.94
July 21, 2013
My mother n law is currently residing in this institution for rehab. She broke her hip and was transferred to St John's for rehab. My husband and I visited Friday evening and all day Saturday. My husband was there at 9 am and did not leave until 930 pm. No rehab was performed Saturday and we were told she would not receive therapy until Monday 26 March 2012. Ms. G stayed in bed the entire day she wore a "diaper" reason given was because she was not ambulatory. Ms. G had been instructed to urinate and have her bowel movement in the diaper and whenever she was done to call the nurses and they would come and clean her. Keep in mind Ms. G is not incontinent has full control over her bowel and bladder. When I questioned this practice, both my husband and I was told because she was not able to get up and walk to bathroom a diaper was placed. When told she could use the bedpan, they quickly responded if that is what she want to do then she can call for the nurse. During our visit, not one person came in to turn her from back to her side. Ms. G is an 84 year old well functioning female who was living a full life until she accidently fell and fractured her hip. Prior to transferring to rehab she had walked with supervision with a walker. She had also walked Friday with physical therapy. However, she was only allowed to get out of the bed with the assistance of Physical Therapy. I have been a nurse since 1977 and I have never in my career witnessed encouraging a patient to urinate or have a fecal evacuation on themselves. First of all this would increase her risk of skin breakdown which could increase her risk of infection which is a risk from surgery. In addition, Ms G laying in bed for 24 hours would place her at risk of blood clots , bowel obstruction and pneumonia. May I add she was not receiving any anticoagulant such as Lovenox while on complete bedrest. This in my mind is TOTAL NEGLIGENCE AND INCOMPENTENCE . WHAT REPUTABLE INSTITUTION WOULD PROMOTE THIS TYPE OF MEDICAL CARE. Ms. G goal should be to maintain as much function as possible, to attempt to prevent any complications of surgery and to provide healthcare that promote speedy recovery and rehab so that she can return at least to her baseline and return home to continue an independent life. My husband, her son, who has no medical background recognized this is not rehab she is receiving, she is receiving dehabilitation.
by Ms. G victim of poor medical care xxx.xxx.116.248
March 24, 2012
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Were you able to relax during your appointment?
No, I was on edge
Does this provider welcome questions?
Not at all. They ignored my questions
by Anonymous
August 31, 2011
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did this provider have reasonable prices?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous
August 20, 2011
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Map and Directions
3075 NW 35th Ave, Lauderdale Lakes, FL 33311