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Senior Care at Lake Pointe

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Senior Care at Lake Pointe
Senior Care at Lake Pointe
(9 Reviews)
> Get Phone Number & Directions
6700 Heritage Pkwy ROCKWALL, TX 75087
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Consumer Feedback

(9 Reviews)
Service
2.5 star average for Service
Environment
3.5 star average for Environment
Expertise
2 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Were you able to relax during your appointment?
Yes
Was the waiting area spacious?
Yes
by Anonymous xxx.xxx.232.69
September 23, 2013
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Was it clear that this provider takes pride in the appearance of his/her office?
Absolutely not, the office was disgusting
Did this provider have reasonable prices?
They were decent, but not very affordable
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Did this provider promise services he/she couldn't provide?
A few, but not too many
by Anonymous xxx.xxx.235.246
September 10, 2013
Was the waiting area spacious?
No, but I can always find a seat
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Does this provider treat every client equally?
Yes, they don't show favoritism
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.171.126
May 16, 2013
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Was this provider's office too loud?
No, it wasn't too loud
by Anonymous xxx.xxx.73.28
April 11, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Were the restrooms clean at this provider's office?
No, they definitely weren't clean
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Was this provider's office too cold?
Yes, I was freezing
by Anonymous xxx.xxx.11.156
February 11, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Sure
by JOHN xxx.xxx.167.77
June 27, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.126.194
April 18, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.171.18
March 06, 2012
Did this provider seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
Was it clear that this provider takes pride in the appearance of his/her office?
Absolutely not, the office was disgusting
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Does this provider treat every client equally?
Not at all, they only make time for their favorite clients
by Anonymous
June 21, 2011
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Map and Directions
6700 Heritage Pkwy, ROCKWALL, TX 75087