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Roger Ringenberg, Owner/Administrator

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Roger Ringenberg, Owner/Administrator
Silverbrook
(21 Reviews)
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911 S 3rd St Niles, MI 49120
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Consumer Feedback

(21 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
4 star average for Value
Was this senior care facility's staff friendly?
Not one bit
Did this senior care facility prominently display their credentials or business license?
No, I never saw one
Did the staff at this senior care facility use excessive foul language?
No
Was this senior care facility clean?
It could have used some cleaning
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Andy xxx.xxx.45.106
June 12, 2014
Was this senior care facility's staff friendly?
Not one bit
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes! They took a personal call right in front of me. I found it to be incredibly rude.
Did this senior care facility prominently display their credentials or business license?
No, I never saw one
Would you refer a friend or family member to this senior care facility?
No, If I had known how terrible they were I never would have gone.
Was this senior care facility clean?
It could have used some cleaning
by Mr.Smith xxx.xxx.72.143
April 15, 2014
Does the provider's staff maintain a professional appearance?
Mostly yes
Did this nursing home answer all of your questions?
Yes
Did this provider give the impression that they cared about your concerns?
Mostly
Did the waiting room smell clean?
Mostly
Does this provider remember you and your circumstances at every appointment?
Yes
by satisfied xxx.xxx.49.109
March 01, 2014
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Are you going to visit this provider again?
Without a doubt!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous xxx.xxx.25.182
August 09, 2013
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Were you able to relax during your appointment?
Not really, I was a little uneasy
Did this provider use excessive foul language?
No
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Does this provider have helpful information available online?
No, just a basic listings page
by Anonymous xxx.xxx.242.11
February 20, 2013
Does this provider treat every client equally?
Not at all, they only make time for their favorite clients
Was it clear that this provider takes pride in the appearance of his/her office?
Not really, it wasn't very clean
Was this provider's office too cold?
No, it was fine
Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Was this provider's office too loud?
Kind of, it wasn't unbearable but it was definitely loud
by Anonymous xxx.xxx.56.125
January 16, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.49.188
September 05, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous xxx.xxx.17.141
August 23, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
by Anonymous xxx.xxx.11.39
June 04, 2012
The office was easy enough to find. They answered some of my questions but I could have used more information. They did not seem to be interested in helping my uncle with his new diet. Their staff was not that friendly, and didn't go out of their way to make me feel welcome. Nothing was accomplished during my uncle's stay, and he was worse off when he left (with a new decubitus ulcer and weaker strength than when he arrived). I would never send a loved one to their facility. I was very disappointed.
by Family is the best patient advocate xxx.xxx.193.58
June 03, 2012
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Map and Directions
911 S 3rd St, Niles, MI 49120