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Spring Hill Manor Convalescent Hospital

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Spring Hill Manor Convalescent Hospital
Spring Hill Manor Convalescent Hospital
(15 Reviews)
> Get Phone Number & Directions
355 Joerschke Dr Grass Valley, CA 95945
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Consumer Feedback

(15 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
They keep the restrooms well-stocked here, and not just with the basics. There is lotion and other amenities. You can tell they want their clients to be as comfortable as possible. I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. They made sure that their qualifications were obvious. I was confident that I was under the care of a professional.

My mother was there for a few months, and while it was not home, they made it as homey as possible. She received very excellent care, and was always treated with respect and gentleness. I can't say enough good about them.
by Anonymous xxx.xxx.189.218
April 28, 2013
Does this provider use current and safe equipment?
Fairly current
Did this provider ever take personal phone calls while in the appointment room with you?
Yes! He/she took a personal call right in front of me. I found it to be incredibly rude.
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
by Anonymous xxx.xxx.56.123
March 14, 2013
Springhill Manor is family owned. The staff has many years of training and very low turnover rate. They go out of their way to be helpful. They gave my husband marvelous care
by Joyce Anderson xxx.xxx.21.236
July 26, 2012
These folks are fantastic. Their friendly and cheerful staff have all demonstrated tremendous patience and compassion in helping my Mom to recover from her health issues. From what I've seen, several of the residents in this facility suffer from issues that would seem to challenge the patience and perseverance of a saint. In spite of this, the staff manage to go the extra mile to make sure each resident is treated with compassion and dignity. I greatly appreciate this facility and their staff for all they do.
by Ken xxx.xxx.208.97
May 15, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.123.129
May 05, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.179.234
March 18, 2012
I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen. I was seen almost as soon as I walked in the door. I didn't have to reorganize my day around my appointment at all. It is obvious that their office is cleaned regularly. It was fantastic. Everyone in my community knows that they are the absolute best in the field.
by Jon B
February 07, 2012
IOur family is able to contact staff in a timely manner and receive the information in a way we understand what is going on. They never complain about anything, and I know I can always count on them. They had a couple of interesting magazines, but their selection wasn't very impressive. My mother in law gets lots of magazines so we started sharing them in the lobby. We plan to continue doing that after she leaves for Home this Friday. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but only during a short time when there was more than one patient that had illness and that smell was gone by the end of my visit. They never left me for an extended period of time and I never felt ignored.
by daughter in law
January 23, 2012
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did this provider answer all of your questions?
Yes
Was this provider's office too loud?
Kind of, it wasn't unbearable but it was definitely loud
by Anonymous
January 02, 2012
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
by Anonymous
December 15, 2011
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Map and Directions
355 Joerschke Dr, Grass Valley, CA 95945