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Terrace at Saint Francis

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Terrace at Saint Francis
Terrace at Saint Francis
(9 Reviews)
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3200 S 20th St Milwaukee, WI 53215
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
2 star average for Recommended
Value
5 star average for Value
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
Was this senior care facility easy to locate?
Fairly Easy
Was this senior care facility's staff friendly?
They were decent
Were you able to get all of your questions answered while you were at this senior care facility?
No, I left confused and frustrated
Did the staff at this senior care facility use excessive foul language?
No
by Pam Hetzel xxx.xxx.169.39
May 01, 2014
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
Was this senior care facility's staff friendly?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.241.131
April 04, 2014
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up
Is this business in a safe neighborhood?
Kind of, I didn't feel completely safe
by Anonymous xxx.xxx.166.113
October 15, 2013
The Terrace at St. Francis
I wish I had thought of checking for reviews before bringing my husband here. We did a tour and it "appeared" to be a nice facility. After being here just 4 days, we have totally changed our minds.

My husband had a total knee replacement & is supposed to have his pain medication 45-60 min. before physical therapy. Their excuse for not getting it to him until the time of his therapy is that they're not sure when he will be having therapy. Have they no schedule or charts???

The technology is out of the 90s. The TVs and beds are ancient, and the internet is extremely slow. The bed actually cranks up and down. The furniture is in very poor condition, and the rooms have no amenities.

The ice packs are shared by all the patients. The 3rd floor is not being kept clean at all, and their excuse is construction on an upper floor. That doesn't explain all the dirt in the halls for 3 days, nor does it explain the dirt on the window sills, and on the TV. The dining room is not nearly big enough for all the patients.

The physical therapist seems good, but I’m not sure, because my husband doesn’t seem to be progressing as he should, but that could be because of the pain med issue.

I could go on and on. Finally, don't bring a loved one here.
by Misscha xxx.xxx.75.42
October 15, 2013
Was it clear that this provider takes pride in the appearance of his/her office?
No, I don't think they've ever cleaned it
by Anonymous xxx.xxx.95.129
April 16, 2013
Did this provider show attention to detail?
No, I was afraid they were going to forget something important
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous
December 11, 2011
Does this provider promptly return your phone calls?
Yes
by Anonymous
November 21, 2011
Was this provider late to your appointments?
No, they were on time
Is this business handicap-accessible?
Yes, it was handicap-accessible
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider welcome questions?
Yes, they don't mind answering my questions
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous
November 10, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous
June 17, 2011
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Map and Directions
3200 S 20th St, Milwaukee, WI 53215