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The Gardens

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The Gardens
The Gardens
(10 Reviews)
> Get Phone Number & Directions
S 414 University Rd Spokane, WA 99206
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Consumer Feedback

(10 Reviews)
Service
2 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
2 star average for Staff
Recommended
1.5 star average for Recommended
Value
3 star average for Value
My mother was here for one month in a frail condition. She c omplained that they were being 'rough' with her when i was not there. She had friends and myself with her daily from about 7AM to 10PM daily to help protect her. She passed away with broken bones. They refused to allow her to use a hoyer lift when she could no longer assist in transferring- and they would manhandle her and Jerk her into bed turning her 180 degrees with tears streaming down her face. Even while i was trying to stop them from transferring her like this.
by grandma's daughter xxx.xxx.205.113
January 07, 2023
We will be submitting a formal complaint to anybody who will listen to us. My cousin, Charles A. Robinson was in The Gardens on University in Spokane for a short time. His wife kept saying does he have pneumonia ver 2 days time and they said no. Then they took him a day later by ambulance to the hospital and he had far advanced pneumonia and was septic and was in ICU for several days and was hospitalized for almost 2 weeks and transferred to Hospice where he passed away. The services were yesterday. His life was shortened by several months because of their negligent care and robbed him of quality time with family. This place needs to be closed!!!!!!! I had another relative there and should have submitted a complaint but I didn't that was several yrs. ago. This place has a terrible reputation.
by Pauline Robinson Cunningham xxx.xxx.13.181
October 11, 2015
A true shithole place to work. Putting a loved one in the Gardens is like sentencing them to Death.
by Dave xxx.xxx.115.108
August 02, 2015
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this senior care facility again?
Not if my life depended on it
Did this senior care facility prominently display their credentials or business license?
Yes
Did you feel like this provider's office was sufficiently staffed?
No
Was the waiting area spacious enough?
Yes
by Anonymous xxx.xxx.33.98
April 06, 2014
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
Does this provider promptly return your phone calls?
Absolutely not! My phone calls aren't returned at all!
Was this provider willing to stay open late to accomodate your needs?
Not at all. They closed early even though they knew I needed help
Was this provider argumentative or easily angered?
Very, they contradicted everything I said and became very angry
Does this provider have helpful information available online?
No, just a basic listings page
by Anonymous xxx.xxx.130.77
October 09, 2013
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did you feel safe in this provider's care?
Absolutely Not!
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did this provider listen to your input and concerns?
Yes
Did this provider have reasonable prices?
Yes
by Anonymous xxx.xxx.117.25
July 03, 2013
Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
Did this provider prominently display their diplomas or business license?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous
January 06, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
by Anonymous
November 27, 2011
Would you recommend this nursing home to others?
No
by Anonymous
September 09, 2011
Were you able to relax during your appointment?
Yes
Does this provider use current and safe equipment?
No; the equipment needs to be updated
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Did this provider listen to your input and concerns?
Yes
by Anonymous
February 28, 2011
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Map and Directions
S 414 University Rd, Spokane, WA 99206