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The Lakeland Center

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The Lakeland Center
The Lakeland Center
(9 Reviews)
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26900 Franklin Rd Southfield, MI 48034
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Consumer Feedback

(9 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
2.5 star average for Recommended
My mother lived at the Lakeland Center for a year and a half. During that time, she made friends, went on outings, and made the most of her life while living there. Her care was good, her room was always clean, and the food was very good. The quality of care was also good. When she passed it was with dignity and comfort. The staff was like family to her. I think that people who complain about the Lakeland Center need to look at themselves first, and ask themselves why are they are so bitter and angry? The Lakeland Center is a good place with limited citations, they take care of some of sickest patients that other nursing homes wouldn't touch. you want good care go to the Lakeland Center!
by Ron G xxx.xxx.21.115
June 05, 2016
Did this senior care facility use current and safe equipment?
No, the equipment needs to be updated
Was this senior care facility easy to locate?
Fairly Easy
Would you refer a friend or family member to this senior care facility?
No, If I had known how terrible they were I never would have gone.
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Their phone rang a lot and it was really annoying
Was this senior care facility's staff friendly?
Not one bit
by Anonymous xxx.xxx.168.236
June 12, 2014
This facility is a death trap ready to happen. I saw patients not being taken care of. People who could not care for themselves not being fed and when they are their food is cold. Hiring of criminal elements to care of others love ones. The workers are like the management staff they do not give a hoot about the people in their care. But they want the money but not willing to do the work. hen issues are brought to the staff they immediately get attitudes and make disrespectful comments to the family members. And please don't even mention the social worker, she may and I say may have gotten her degree but her compassion for families and patients only goes as far and the dollar amount she can swindle the families out of. This woman is vindictive and scandalous and I pray that the board of directors take the time to survey the conduct of these people. Patients having personal belongings stolen by staff members. Whatever happen to do criminal backgrounds. Some of the staff have witnessed police escorting staff members out in handcuffs. I was visiting a friend and also saw a woman with scissors trying to attack another patient.

I would rate this facility a -5 because they fail miserably at caring for invalid patients and are receiving money for the worse care that can be given.

If this facility is state owned, then families need to contact their congressmen and the federal government about how they are destroying lives instead of curing patients.
by Anonymous, you won't kill my friend because of this review xxx.xxx.120.250
December 13, 2013
Did this provider leave you unattended for an extended period of time?
Yes, I was left alone too long
by Anonymous xxx.xxx.120.250
November 11, 2013
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was this provider's office too cold?
No, it was fine
Does this provider offer flexible appointment times?
Yes
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous xxx.xxx.1.104
April 17, 2013
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
by daughter xxx.xxx.102.5
December 03, 2012
Would you recommend this nursing home to others?
Absolutely Not
Was this provider argumentative or easily angered?
Very, they contradicted everything I said and became very angry
Does this provider leave you on hold for a long time when you call?
All the time! I think I got a gray hair while I was waiting
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
by Zina xxx.xxx.190.237
November 27, 2012
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
by Anonymous xxx.xxx.170.194
October 18, 2012
The R.N on the hospice afternoon shift was rude and confrontative. All she wanted to do was sit behind the desk. Lazy.

by Anonymous xxx.xxx.174.227
July 18, 2012
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Map and Directions
26900 Franklin Rd, Southfield, MI 48034