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The Orchards Rehabilitation & Care Center

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The Orchards Rehabilitation & Care Center
The Orchards Rehabilitation & Care Center
(14 Reviews)
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1014 Burrell Ave Lewiston, ID 83501
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Consumer Feedback

(14 Reviews)
Service
3.5 star average for Service
Environment
3 star average for Environment
Expertise
3 star average for Expertise
Staff
2.5 star average for Staff
Recommended
1.5 star average for Recommended
Value
4 star average for Value
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Was this provider's staff friendly?
Not Really
by Anonymous xxx.xxx.209.7
January 31, 2013
Would you recommend this nursing home to others?
Absolutely Not
Did this provider ever postpone your appointment?
All the time, and they usually don't notify me until right before my scheduled appointment
Did this provider rush your appointment?
Yes, I felt like an annoyance!
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Did this provider prominently display their diplomas or business license?
Not very well. I had to really look for it before I found it.
by Anonymous xxx.xxx.26.26
January 07, 2013
Was this provider's office clean?
It was satisfactory
by Anonymous xxx.xxx.162.50
December 13, 2012
The music they played here was downright irritating and gave me a headache. I would have preferred absolute silence to that noise. I found the office, but only because I had simple, very clear directions. I wish it had been easier to locate. Whenever I called with a question or concern, the staff made me feel stupid for calling. I avoided calling because I didn't want to feel stupid. They never made any effort to follow up with me after my visit and it made me feel very unimportant. I know they see a lot of patients, but when you say you're going to follow up, you should. I would never visit them again. I was very disappointed. The administrater was a cow wow i will be pulling my Mom out. This lady threaten a staff member in front of us guest then I asked who she was was told the Admin named Julie WOW Even the Staff I soke to is affraid of her she said if anything is said she would be fired for talking to me.
by concerned Daughter xxx.xxx.172.24
December 04, 2012
I was in a lot of pain during my visit that I feel could have definitely been avoided if they had been more careful. They don't treat their clients equally at all, and only make time for their favorite clients. If they didn't like me, they didn't make time for me. Their staff was not friendly at all, I didn't feel welcome there. Every time I would start talking about my circumstances, they would argue with me or get mad. I was scared to say anything because I didn't want to make them upset. They definitely don't have a good professional reputation within my community. Everyone knows they're not trustworthy at all. For goodness sake I stood in front lobby waiting for help and can now tell you everything wrong with one person there They could close there door before cussing and dicuss a persons medical history I didnt need to know what I heard. there was an office when you enter with cussing coming from it and behavior that made me sick to my stomach. I finally after more than five minutes had a gentleman ask if I needed help ( this is after multiply workers including both front office people which after reading the name badges were the administrater and not sure on other. Hint the office with cussing was administrater she was on phone sounded like my defiant 16 year old niece talking to her bff. I was wanting to visist my aunt that had just arrived there. Atleast the gentlemen that asked me if I needed help was professional. after this visit my self and my aunts son are moving our beloved aunt out. PLEASE BEWARE the administrater should be picking up trash on the side of the road not working with our elderly family. I wish I would have heard about this web sight earlier to save my aunt from going to this place.
by Joe xxx.xxx.125.86
December 04, 2012
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous xxx.xxx.172.24
October 24, 2012
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did this provider have reasonable prices?
Yes
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
by Kristen xxx.xxx.235.221
October 24, 2012
This facility has some good staff but a HORRIBLE administrator named Julie. I called with two questions about her staff's treatment of my parent (currently in this facility) and she stated that "I could pack my parent's bags since she has 3 people waiting for a bed there". My conern was that I had called to talk with the nurse in charge three times in a three week period and that the staff member did not get back to me until I stated that we were moving my parent to another facility. She did not explain this behavior by her staff and then hung up on me! Talk about unprofessional...this person should not work with the elderly. TAKE YOUR FAMILY ELSEWERE! BEWARE!
by Concerned person xxx.xxx.37.22
September 27, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
No, I couldn't even find it with my GPS
by Anonymous xxx.xxx.160.223
July 25, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
No, I couldn't even find it with my GPS
Was it easy to make an appointment with this provider?
No, it took a while
by Anonymous xxx.xxx.192.10
June 04, 2012
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Map and Directions
1014 Burrell Ave, Lewiston, ID 83501