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The Villa At Mountain View

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The Villa At Mountain View
The Villa At Mountain View
(13 Reviews)
2918 Duncanville Rd Dallas, TX 75211
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Consumer Feedback

(13 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
2.5 star average for Expertise
Staff
2 star average for Staff
Recommended
3 star average for Recommended
Value
2 star average for Value
not sure what them other folks have complaints about, but my experience has been great.

very helpful staff. have been a great help to mom and the food is great.
by ZCx xxx.xxx.11.25
May 01, 2016
The worst nursing home I've ever seen by far!
The staff is very unprofessional and rude.
They do not really care about the patient's care or wellbeing. All they really care about is the check! How Sad!!
by Teddy Serrano xxx.xxx.14.208
May 27, 2015
Seems like a nice place to have your loved one in, but is deceiving. The entrance looks nice and the website only shows the front part of the home. Also, they do not explain what they are going to do to you and they also don't tell you that there is a physician that is assigned to the home, which doesn't even make himself known or present for the patient or family of patient to meet. We were there on a temporary basis, our experience was not a good one. Nobody knows what anyone is doing and no explanation on procedures and orders of primary physician/surgeon are known due to not following up by nurses/assistants. Also, some of them are very rude and seem that it's a bother to ask them anything. I, myself, wouldn't revisit this place. The rating is not a good one. Good thing some patients have their family looking out for them.
by Herrera xxx.xxx.228.115
April 08, 2015
This is the most disgusting place I've ever been to. They're very anti-hygienic , they don't come when they're called . It smells horrible , as if somebody is rotting as soon as you walk past the hallways. The majority of the employees are lazy that don't do they're job. This place should be shut down immediately! There are nurses who sit on top of the handicap patients , who also scream at them to be quiet. Honestly the state needs to get involved, poor seniors , especially the ones that can't speak for themselves.
by Jeannette Serna xxx.xxx.58.250
February 25, 2015
Does this provider use current and safe equipment?
Fairly current
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Does this provider treat every client equally?
No, they definitely favor certain clients
by Anonymous xxx.xxx.2.176
June 12, 2013
Did you notice a foul odor when you arrived at this provider's office?
Definitely, it was nauseating
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Did this provider use excessive foul language?
No
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
by Anonymous xxx.xxx.120.82
May 20, 2013
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Were you able to relax during your appointment?
Yes, I was completely at ease
Does this provider have helpful information available online?
Yes
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous xxx.xxx.224.21
January 21, 2013
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Would you recommend this nursing home to others?
If I Had To
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous xxx.xxx.192.10
December 20, 2012
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.17.200
August 31, 2012
Was this provider's office too cold?
No, it was fine
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone
Did this provider promise services he/she couldn't provide?
Yes, they were able to do almost nothing they originally said they could
by Anonymous
December 29, 2011
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Map and Directions
2918 Duncanville Rd, Dallas, TX 75211