Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did this nursing home answer all of your questions?
No, I left confused and frustrated
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else