There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them. . They are always polite and never use foul language. The service was very good, However, I have tried for two weeks to get another appointment but their phone is not working.