I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. One thing I've always liked about this place, is how flexible they are with their appointment times. I'm almost always able to get an appointment on the day I want and at the time I want. The stylist listened to my concerns. He guided as to the best cut and color for my hair. They are professional, knowledgeable, plus a lot of fun. They are fabulous!