They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. They told me all the pros and cons about my treatments' risks and benefits, but I still let me make up my own mind. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are.