They were extremely late to all my appointments. I always had to wait over an hour for them to show up. They played the typical, annoying elevator music. It did not make for a pleasing environment. DDS African Hair Braiding didn't tell me anything about my treatment options. I left feeling very confused and frustrated. They make no effort to make me feel special. I don't think they appreciate my loyalty to them. Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. At other places I've been to, it's always bothered me when they postpone my appointment, but they've never done that here.