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Chastain Hair & Nail Salon

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Chastain Hair & Nail Salon
Chastain Hair & Nail Salon
(9 Reviews)
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2900 North 12th Avenue Pensacola, FL 32503
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
2.5 star average for Recommended
Did you leave the office feeling satisfied with your visit?
Completely
Did you feel that your waiting time was acceptable?
Absolutely
Does this provider remember you by name?
Always
Does the provider's staff try to accomodate your schedule when booking appointments
Yes
Does this provider treat their staff well?
Extremely well
by Patti xxx.xxx.62.57
July 27, 2014
Several years ago my daughter gave me a gift certificate to Chastain’s Salon for Mother’s Day. While the stylist was working on me the salon owner, Mark Chastain, took one look at me and called the stylist around the corner. In a voice clearly loud enough for me to hear he told the stylist to ‘put me out the back door because I wasn’t the kind of client he wanted.’ I saved the horrified stylist the embarrassment of having to convey Mark’s message. I thought to myself, “Now I know how it feels to be told to go to the back of the bus.” I was good enough to go in the front door, good enough to pay them, and I was GOOD ENOUGH TO OUT THE FRONT DOOR! Since then I have asked every woman I know to never darken Chastain’s door. Happy Mother’s Day to me.
by Not Happy w/ Chastain's xxx.xxx.239.164
November 11, 2013
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Was it easy to find parking at this salon?
Yes, it was convenient
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous xxx.xxx.52.189
June 06, 2013
After having an appointment for three months (for a highly recommended stylist named Heather) AND returning their confirmation call the day before my appointment, my appointment was given to someone else. In other words, I arrived a few minutes early for my appointment and waited for approximately 10 minutes only to be told that Heather did not know I had returned the confirmation call (she acted as if I was lying) and that she had booked someone else. Seriously. She said she was sorry and that she would see if someone else there was available to work on my hair. No offers to work me in later or to reschedule me ASAP.

My recommendation for Chastain and/or Heather is to make the confirmation process fool-proof or just do not accept new clients. What happened to me should never happen.

My recommendations for clients who really want to go to Chastain and/or Heather are to get the name of whoever takes your return call, take note of the time, and call back again the morning of your appointment just to make sure they know you are coming. I realize that you, the customer, should not have to go through all of this, but it might save you time in the long run. I had friends from out of state visiting, and they timed their departure around this appointment. I could have visited with them for a few more hours had I known I no longer had an appointment. Very disappointed.
by Anonymous xxx.xxx.0.144
May 25, 2013
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Is this provider's business conveniently located?
Yes, it is very conveniently located
Was it easy to find parking at this salon?
Yes, it was convenient
Is this business handicap-accessible?
Yes, it was handicap-accessible
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous xxx.xxx.51.51
December 12, 2012
Was the waiting area spacious?
Yes, extremely spacious
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Was it easy to make an appointment with this provider?
Yes
Were you able to relax during your appointment?
Yes, I was completely at ease
by d bridges xxx.xxx.195.178
November 20, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.45.181
March 06, 2012
Are you going to visit this provider again?
Not if my life depended on it
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Would you recommend this provider to others?
If I Had To
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
by Anonymous xxx.xxx.125.8
August 15, 2011
I loved how quickly they got me in for my beauty treatment. I spent less than a couple of minutes in the waiting area. I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time.
by Kait
April 23, 2011
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Map and Directions
2900 North 12th Avenue, Pensacola, FL 32503