They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I love my hair and feel as if I'm part of the family. Sharon took my hair from damaged to strong and healthy! I love her!!!! The office was very easy to locate. I didn't have any trouble finding it at all.