I am aware that this is a walk-in facility but they also offer the option of appointments. At an average hair salon if you are 15min late they cancel your appointment and you must reschedule. Well I have made two appointments with this salon and both times the stylist was over 20min late. I am on a tight schedule so my appointment time is important. Just wish their was a little more respect for the customes time or call to let them know they should change their time.