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Elan Spa and Hair

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Elan Spa and Hair
Elan Spa and Hair
(11 Reviews)
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3075 Dundee Road Northbrook, IL 60062
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Consumer Feedback

(11 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
2 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
4.5 star average for Value
Bad customer service.
I have an appointment @ 9:15am this morning. I got there @ 9:00am but the appointment was not on their appointment list. i ask whether we can call my hair stylist Martha to come, may be she can come early. The owner refuse to call and said Martha has 10:00am appointment and she will not be able to help me. I asked may be there are some other stylist that are available? When the other hair stylist already ask me to sit, the owner told me that the price is not the same, he is more expensive. Obviously the owner does not want me to get their service, if she told me in the first place that looking for other stylist will cost more then she should say it first before asking the other hair stylist to help me. I will give more if she said it nicely, but it seems that she does not want me to be there to have their service. The only explanation i can think of is I'm not a white.
by ss xxx.xxx.242.164
September 09, 2015
Did your hair stylist dry and style your hair after your hair cut?
Yes, I was able to go out right after.
Did the stylist style your hair the way you asked?
Yes, It was exactly how I like my hair styled.
Was it easy to find parking at this salon?
Extremely easy, and close to the entrance
Was the staff at this salon friendly?
Yes, they went above and beyond
Did this stylist ever take personal phone calls during your beauty treatment?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.185.100
March 27, 2014
Would you recommend this salon to others?
I Already Have
by Anonymous xxx.xxx.224.166
June 28, 2013
Has this salon ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Did you spend a lot of time in the waiting area at this salon?
No, my appointment started at the scheduled time
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.105.222
June 07, 2013
Was it easy to make an appointment with this salon?
Yes
Was this salon easy to locate?
Absolutely! It couldn't have been easier!
Did this provider seem irritated to be working with you?
No, they were polite
Was this provider's staff friendly?
Yes
How would you compare this salon to other salons you have visited?
Among the best I have seen
by Anonymous xxx.xxx.220.160
June 01, 2013
Did this provider rush your appointment?
Yes, I felt like an annoyance!
Did you spend a lot of time in the waiting room at this provider's office?
Yes, I had to reorganize my schedule
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did the stylist spend extra time washing your hair?
The stylist quickly washed my hair, but she/he didn't go above and beyond.
Was this provider's staff friendly?
Friendly Enough
by Anonymous xxx.xxx.73.124
April 01, 2013
I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. I barely had to wait at all for my beauty treatment. Everyone has respect for their clentele and for each other! The entire staff only had great things to say about working there. They have the best prices For the services offered!
by Joan xxx.xxx.185.100
January 09, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by archer10 xxx.xxx.184.70
July 21, 2012
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Would you recommend this provider to others?
I Already Have
Did this provider have reasonable prices?
Yes
by Lena xxx.xxx.182.59
August 13, 2011
In response to the previous review, I believe from what I here around the shop as a customer, YOU, are the loser that ran out on your bill claiming to have no way of paying. I have been a paying customer unlike you for many years and have nothing but high regards for this salon. From what I understand you claimed to walk in with no cash and did not have any problem with your hair. I have been going to Elan for many years and have never known or heard of a dissatisfied customer. Next time you want your weeds cut, you should go to Captain Clippers. People like you that try to skate and cheat through society don't deserve the proffessionalism of a place like Elans. You lady are a nothing more than a cheater in life.
P.S. Crawel out from under your rock and realize that many small busineses do not accept credit cards because of high fees that would have to be forwarded to the customers. PAY YOUR BILL, QUIT LOOKING FOR A FREE RIDE.
by Satisfied customer xxx.xxx.198.8
July 10, 2011
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Map and Directions
3075 Dundee Road, Northbrook, IL 60062