I asked for a "teeny" bit to be cut off, Maureen cut 4-6" off the crown of my head until it looked like someone put a bowl over my head and cut around it. I asked for golden blonde and got a dirty ashen color that I've tried to get away from for years! TOTALLY didn't listen to a word I said, but could repeat every bit of gossip about my family. If you want the latest scoop on Bethel families, got to the Bethel Hairitage and ask for Maureen. If you want a professional haircut & color, GO SOMEWHERE ELSE!