They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. The office was very easy to locate. I didn't have any trouble finding it at all.