I gave her a very vague description of what i wanted, and she gave me AMAZING! I went from medium long to pixie and she made me feel comfortable the whole time! It was like statefarm for hair, if you know what i mean. The atmosphere was great, and my wallet is very happy too! I walked out and some woman pointed at my hair and said, "now that's a cute haircut!" So happy about this hair transformation, will definitely come here again!