They seem to make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. I always have a lot of questions, but they were able to answer every single one of them thoroughly, and clearly. They are definitely experts. I knew what to expect and when so I could plan for it. So helpful! The staff is wonderful about making a real effort to get me in when I need it. They're so helpful and try hard to be accommodating.